Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Retina Barnes

Silsbee,Texas

Summary

Experienced Case Manager with strong people skills, hardworking and passionate job seeker with strong organizational skills eager to provide service and support to a diverse population of families.

Overview

22
22
years of professional experience

Work History

Case Manager

ENDEAVORS
Beaumont, TX
12.2018 - 01.2022
  • Provided wide variety of disaster recovery client services to diverse populations
  • Managed case minimum of 35 caseloads, Assessments, Referrals, Financial Assistance, Advocated for client
  • Development of Recovery Plans
  • Collaborated with external agencies to help assist clients with needs

Customer Service Representative

ALORICA
Beaumont, TX
01.2017 - 12.2018
  • Assist consumers with product inquiries
  • Assist consumers with purchase orders
  • Troubleshoot products
  • Resolved customer complaints
  • Managed over customer calls per day

Health Care Aide-provider

Texas Home Health
Silsbee, TX
01.2012 - 01.2017
  • Health care provider
  • Maintained comfortable and clean environment for patients
  • Provided hygiene care to patients by assisting with skincare, bathing, and toileting
  • Dressed patients according to their needs
  • Take Vital signs

Correctional Officer

Texas Department Of Criminal Justice, TDCJ
Beaumont, TX
01.2000 - 01.2012
  • Enforced rules and regulations
  • Maintained safety and order
  • Tracked inmates through head counts, visitor logs and scheduled activities
  • Observed and supervised inmates throughout visits, mealtime, recreation, phone calls and showers
  • Inspected worksites for contraband, cleanliness and safety

Education

Certificate - Phlebotomy

Pharmacy And Phlebotomy Technical Academy
Beaumont, Texas
05.2012

Certificate - Certified Nurse Aide

Burmont Nursing Center
Silsbee, Texas
02.1996

High School Diploma -

Silsbee High School
Silsbee, Texas
05.1994

Skills

  • Microsoft Word
  • MS Excel
  • Type 45 wpm
  • Case Management
  • Social Work
  • Problem Solving
  • Written and Verbal Communication; Organization Skills
  • Client needs assessments

Affiliations

Highly organized and dedicated, with a positive attitude, able to handle multiple assignments under high pressure and constantly meet tight deadlines Have excellent written, oral, and interpersonal communication skills.

Timeline

Case Manager

ENDEAVORS
12.2018 - 01.2022

Customer Service Representative

ALORICA
01.2017 - 12.2018

Health Care Aide-provider

Texas Home Health
01.2012 - 01.2017

Correctional Officer

Texas Department Of Criminal Justice, TDCJ
01.2000 - 01.2012

Certificate - Phlebotomy

Pharmacy And Phlebotomy Technical Academy

Certificate - Certified Nurse Aide

Burmont Nursing Center

High School Diploma -

Silsbee High School

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Retina Barnes