VIDA WILLIAMS
Saint Charles,MO
Summary
Dynamic and results-driven professional with experience at FedEx and Cenlar FSB. Proven ability to enhance efficiency and reduce damage rates through effective package handling and strong communication skills. Adept at managing delinquent accounts with empathy and active listening, ensuring compliance with regulatory standards while delivering exceptional customer service.
Overview
4
4
years of professional experience
Work History
Package Handler
FedEx
06.2022 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Scan package labels to determine their destination and sort them accordingly, often placing them on conveyer belts.
- Handle physically demanding tasks,including lifting heavy packages up to 50lbs without causing damages.
- Works efficiently to meet daily package handling quotas and complete tasks within designated work hours.
MORTGAGE SERVICING PROFESSIONAL 1
Cenlar FSB
06.2021 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Handle inbound and outbound calls using dialer application
- Maintain daily departmental standards and expectations relative to
productivity measurements - Provides outstanding service utilizing professional communication and
negotiation skills to resolve the delinquent accounts - Act as single point of contact for assigned members/borrower requests
relative to delinquency/Loss Mitigation process ensure all activity is
properly notated and documented in appropriate system - Educate the member/ borrower on loss mitigation options available and
the documents needed to determine program eligibility - Service delinquent mortgage loan accounts in accordance with all client,
investor, mortgage insurer, regulatory ,Federal, State and local guidelines - Accurately documents loan files for all communication regarding
incoming/outgoing phone calls
Education
Forest Park Community College
5600 Oakland AveHigh School Diploma -
Northwest High School
5140 River Blvd St. Louis Mo 6312005-1976
Skills
- Strong interpersonal, oral and written communication skills,
Strong organizational skills to multi-task and meet
deadlines and operate in a upbeat fast work environment
Strong Customer Service skills
Ability to work in a team-based atmosphere, - Empathy display
- Payment processing
- Escalation management
- Active listening
- Telephone etiquette
- Inbound phone calls
Timeline
Package Handler
FedEx
06.2022 - Current
MORTGAGE SERVICING PROFESSIONAL 1
Cenlar FSB
06.2021 - 09.2024
Forest Park Community College
High School Diploma -
Northwest High School
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