Vidhi Madan
Columbus,ND
Summary
Friendly, reliable, and highly motivated professional with a proactive approach to problem-solving and continuous improvement. Quick learner who adapts easily to new processes, technologies, and responsibilities while maintaining a high level of accuracy and attention to detail. Strong organizational and time management skills with the ability to prioritize tasks, collaborate effectively, and contribute to efficient day-to-day operations in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Operations Coordinator
Winesellers
Lima, OH
02.2024 - Current
- Created and maintained operational reports in Microsoft Excel to provide insights for management.
- Coordinated vendor communications, tracked deliveries, and resolved order discrepancies to ensure timely order fulfillment.
- Managed inventory data and maintained accurate product records to enhance purchasing decisions.
- Monitored inventory trends and assisted ownership with operational planning and decision-making.
- Organized business documentation, invoices, and operational records to ensure accuracy and compliance.
- Collaborated with ownership to improve administrative processes and support day-to-day business operations.
- Processed payroll information and verified employee records for accuracy.
- Supported recruitment efforts by coordinating applicant communications and interview scheduling.
Billing Specialist
Buckeye Clinic
Columbus, USA
01.2023 - Current
- Processed insurance claims accurately, ensuring timely reimbursement and compliance with industry regulations.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Collaborated with healthcare providers to resolve billing inquiries and improve payment processes.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Identified and resolved patient billing and payment issues.
- Reviewed patient records for completeness, identifying discrepancies to enhance billing accuracy.
- Implemented best practices for coding and billing, Increasing efficiency in claims submission.
- Analyzed billing data to identify trends, leading to streamlined operations and reduced claim denials.
- Examined patients' insurance coverage, deductibles, Insurance carrier payments and remaining balances not covered under policies when applicable.
- Posted and adjusted payments from insurance companies.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Filed and updated patient information and medical records.
Real Estate Agent/Assistant
Downtown Apartment Company
05.2021 - 08.2024
- Showed properties to potential buyers and other brokers at open houses and by appointment.
- Advertised client properties on websites, through social media and in real estate guides.
- Used NTREIS and other realtor databases to find properties for clients.
- Worked closely with clients to get the appropriate loans, inspections and credit reports.
- Coordinated appointments to show marketed properties.
- Maintained connections with clients to encourage repeat business and referrals.
- Generated referrals to various real estate agents.
- Continually stayed up-to-date on mortgage rates and related real estate news.
- Reviewed market research data and changed sales plans accordingly.
Escrow Officer
PM Title
Chicago, USA
05.2016 - 08.2024
- Facilitated communication between buyers, sellers, and lenders to ensure smooth transaction processes.
- Reviewed and analyzed title documents for accuracy and compliance with state regulations.
- Managed escrow accounts, ensuring timely disbursement of funds upon transaction completion.
- Coordinated closing schedules, aligning availability of all parties involved in transactions.
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
- Collaborated with real estate agents and lenders to expedite closing times on property sales.
Escrow Officer
Meymax Title Agency
Columbus, USA
11.2019 - 02.2022
- Prepared closing disclosures, post-closing records and disbursements.
- Sent out final closing packages.
- Organized and prepared tax and title documents to transfer ownership of property.
- Posted titling transactions and monitored corresponding schedules, using Resware and Softpro.
- Examined and verified 30 titles weekly.
- Cleared and approved title commitments.
- Used information gained during searches to produce and process title commitments and insurance policies.
- Searched and analyzed real estate records.
- Assisted with preparation and submission of affidavits, deeds and other records for land purchases.
- Communicated with customers to resolve common title issues.
- Collected taxes and fees, submitted payments and issued receipts.
- Contacted appropriate agencies to complete searches, order records and obtain documents.
- Worked with closing instructions to create a balanced closing disclosure for final package.
- Used Xerox machines and reader and printer machines to make, file and distribute copies of recorded documents.
- Compiled lists of mortgages, contracts and other documents pertaining to titles.
Manager
Exquisite Threading
Columbus, USA
09.2017 - 06.2019
- Hiring manager for service providers and receptionist.
- Scheduled and assigned daily work and activities.
- Met with each associate to establish realistic sales goals for the month and improvement on performance.
- Made sure clients were happy with service and answered any concerns they had.
- Maintained existing customer relationships with professional customer service.
- Ordered and maintained stores inventory and supplies.
- Maintained store equipment, including computers, printers and fax machines.
- Drafted, distributed and updated sales reports communications and policy memos.
- Developed improved filing systems for confidential client records and reports to increase operational efficiency.
Education
Economics -
Ohio State University
Columbus05-2026
Skills
- Microsoft Excel
- Analytical Thinking
- Problem Solving
- Attention to Detail
- Organizational Skills
- Exceptional Time Management
- Multitasking
Timeline
Operations Coordinator
Winesellers
02.2024 - Current
Billing Specialist
Buckeye Clinic
01.2023 - Current
Real Estate Agent/Assistant
Downtown Apartment Company
05.2021 - 08.2024
Escrow Officer
Meymax Title Agency
11.2019 - 02.2022
Manager
Exquisite Threading
09.2017 - 06.2019
Escrow Officer
PM Title
05.2016 - 08.2024
Economics -
Ohio State University