VIDHI SANGHRAJKA

• Oversaw inbound ocean freight scheduling and coordination for Lowe’s, Costco, Walmart, and Home Depot, managing 9,500+ containers per year.
• Maintained 98%+ shipment status accuracy by tracking milestones from origin to empty return in TMS
• Tracked carrier performance across ocean, rail, and drayage lanes to support detention and demurrage risk reduction.
• Coordinated with customs brokers and origin offices to accelerate clearance and limit supply disruptions
• Identified operational and reporting gaps and worked with IT/TMS teams to improve visibility and process efficiency
• Prepared executive In-Transit Reports, Transit Time Dashboards and Power BI analytics for planners and leadership
• Analyzed transportation spend and recommended diversions, transloads and alternate routings to lower costs
• Acted as primary escalation for exceptions, resolving issues with carriers, warehouses and port terminals
• Conducted root-cause analysis for chargebacks and delivery failures to enhance cost recovery and streamline processes
• Managed cargo claims from submission through settlement to minimize financial risk and optimize recovery

• Managed end-to-end drayage operations, reducing transport expenses 12% while ensuring continuity
• Managed end-to-end drayage operations, achieving 12% reduction in transport expenses while ensuring operational continuity
• Led intermodal teams to achieve a measurable increase in on-time delivery rates
• Developed intermodal training curriculum that enhanced delivery accuracy and increased staff proficiency
• Negotiated vendor agreements to boost service reliability and consistency
• Implemented data-driven operational changes that increased efficiency and sped decision-making
• Resolved complex logistics issues, enhancing customer satisfaction and ensuring delivery continuity
• Analyzed performance metrics to remove bottlenecks and streamline workflow

• Manage client accounts, achieving a 97% on-time delivery for 18,000 shipments annually.
• Fostered strong client relationships, enhancing satisfaction and expanding service offerings across multiple sectors.
• Cultivate client relationships, enhancing satisfaction and expanding service offerings.
• Developed strategies for supply chain improvements, ensuring efficient service delivery.
• Implemented new logistics strategies that reduced transportation costs significantly while optimizing resource allocation for better efficiency.
• Optimized logistics to reduce transportation costs and enhance resource management.
• Analyzed shipping data to identify trends, enabling strategic adjustments that led to noticeable improvements in delivery timelines.
• Analyzed shipping data to identify trends, enabling strategic adjustments that improved delivery timelines.

• Led logistics functions, achieving a 25.5% profit boost in freight bookings.
• Streamlined container management processes, significantly enhancing throughput and ensuring timely deliveries to customers.
• Managed multiple projects to streamline operations and improve organizational effectiveness across teams.
• Coordinated timely deliveries, ensuring compliance with deadlines and enhancing customer satisfaction.
• Fostered cross-departmental collaboration to align logistics priorities, improving operational efficiency and customer satisfaction.
• Collaborated across departments, enhancing operational efficiency.
• Planned shipment routes, optimizing for events and weather conditions.

• Led logistics team, achieving $M in new business, promoted to Sales Manager within a year.
• Secured strategic accounts, generating significant revenue growth with clients like Costco and ZT Systems.
• Managed 4,000+ load covers annually, ensuring timely fulfillment and responsiveness to client needs.
• Optimized shipment planning, ensuring timely deliveries and cost-effective operations.
• Streamlined transportation routes, reducing delivery times and lowering operational costs.
• Resolved customer issues, strengthening relationships and increasing client retention.
• Fostered partnerships with suppliers, improving service levels and reliability for clients.

• Designed and produced advertising and communications material, enhancing brand visibility to attract new business.
• Redesigned website layout and integrated live chat application, significantly increasing client website traffic.
• Oversaw allocation of communications budget across various media channels, and allocations for each medium.
• Implemented communication plan while adhering to budget constraints.
• Managed communications budget allocation across media channels, ensuring effective distribution for maximum outreach.
• Worked on editing social media content and helping promotion of the business and client through platforms like Facebook, LinkedIn and twitter.

GPA: 3.0