JIRA, VSTS
Vidhya Balaji
Business Systems Analyst
Cumming,GA
Summary
Passionate BA/ Data Product Owner eager to contribute to team success through hard work, attention to detail, excellent organizational and analytical skills. Proficient in achieving outcomes swiftly across diverse domains. Driven by the desire to expand knowledge, thrive, and surpass expectations in demanding environment.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
Work History
Business Systems Analyst
Banc Of California
Norcross, GA
5 2022 - Current
- Responsible for gathering, analyzing and implementing requirements for CRM Redesign, Ticket Management within HOA Banking Application.
- Coordinated development and act as liaison between developers and business stakeholders.
- Performed in-depth system analysis to understand business pain points and provide data driven recommendations to process No-Doc Payments more efficiently for HOA Banking
- Successfully implemented Kanban methodology (JIRA) within HOA team .
Business Intelligence Analyst
Office Depot Inc
09.2018 - 10.2020
- Responsible for maintaining Office Depot's Enterprise Intelligence Data Warehouse across multiple business units such as Order Management, Supply Chain Management, E-commerce & Marketing.
- Worked closely with various business stakeholders to gather detailed requirements, define solutions to implement new ETL/ELT processes, reports and provide ongoing support.
- Created & maintained user stories, backlogs in JIRA.
- Facilitated UAT with business stakeholders for various projects & provided Go Live support.
- Documented system design, development process & scheduling procedures. Monitored production environment and provided support to resolve data issues.
- Led & mentored offshore development team as SME /primary POC for various project milestones.
- Liaised with cross-functional business teams to retire old data warehouse processes with minimal down time.
Jr. IT Enterprise Applications Analyst
Bluegreen Vacations Corporation
02.2018 - 09.2018
- Managed new feature requests, change management and performed detailed impact analysis to identify dependencies on various teams for Bluegreen's ERP system
- Gathered requirements from business partners for various application configuration, setup and change requests.
BA/Technology Intern
GoDataFeed
08.2017 - 12.2017
- Translated business requirements for feature enhancements, API & database updates. Validated data feeds in back-end systems (XML/CSV validation). Created periodical sales & billing reports for business stakeholders.
Education
Master of Science - Management Information Systems
Nova Southeastern University
Ft. Lauderdale, Florida 08.2016 - 12.2017
Bachelor of Science - Electrical and Electronics
Anna University
India 08.2010 - 05.2014
Skills
SQL, T-SQL
Business & Data analysis
ETL, Data mapping
Change , Ticket Management
Scrum , Kanban, Waterfall Methodologies
SaaS, Customer Service
User Stories, Product Backlog Management
UI/UX Redesign
Functional, Integration and UA Testing
Certification
CSPO - Certified Scrum Product Owner
Software
Microsoft PowerPoint, SharePoint, Excel, Visio ,Visual Studio
Snowflake, Teradata, SSMS, DB2
AWS
IBM DataStage, SSIS, SSAS
Cognos Analytics , Tableau, Power BI
Service Now ,Service Desk , Zendesk
GitHub, Jenkins
Timeline
CSPO - Certified Scrum Product Owner
02-2022
Business Intelligence Analyst
Office Depot Inc
09.2018 - 10.2020
Jr. IT Enterprise Applications Analyst
Bluegreen Vacations Corporation
02.2018 - 09.2018
BA/Technology Intern
GoDataFeed
08.2017 - 12.2017
Master of Science - Management Information Systems
Nova Southeastern University
08.2016 - 12.2017
Bachelor of Science - Electrical and Electronics
Anna University
08.2010 - 05.2014
Business Systems Analyst
Banc Of California
5 2022 - Current