Vidhya Kasturi
Richland,WA
Summary
Seasoned program management professional with over 15 years of expertise in process improvement, regulatory compliance, and cross-functional leadership. Demonstrated success in driving technical tools adoption, streamlining workflows, and achieving 100% compliance with critical regulations such as EU AADC. Proven ability to lead global teams, mentor talent, and deliver impactful results in high-pressure environments. Adept at leveraging data-driven strategies to enhance operational efficiency and foster innovation in trust and safety ecosystems.
Overview
20
20
years of professional experience
Work History
Global Quality Program Manager
Airbnb
05.2023 - Current
- Spearheaded strategic planning and execution of Trust and Safety initiatives, resulting in enhanced platform integrity and user safety
- Orchestrated cross-functional teams to implement innovative safety protocols, safeguarding Airbnb’s brand and bolstering user trust
- Improved operational workflows through advanced quality insights analysis, directly contributing to organizational efficiency and cost optimization
Senior Program Manager – Trust and Safety
Google
05.2020 - 04.2023
- Achieved 100% EU AADC compliance across Payments, Geo, and Ads by leading the implementation of 50+ product changes, positively impacting 200M+ users
- Designed and executed operational roadmaps for IDMEC grievance support, reducing case resolution time by 30% and scaling vendor operations within three months
- Directed cross-functional teams to optimize identity verification processes, managing 300+ vendors and driving operational efficiency in alignment with regulatory mandates
Partner Operations Manager (Search PA)
Google
08.2018 - 05.2020
- Streamlined global partner onboarding processes, achieving a 40% reduction in average onboarding time and enabling vendor-managed operations
- Delivered MVP launches in under six months across 10+ countries, optimizing workflows and ensuring seamless integration
- Leveraged data analytics to enhance decision-making and operational efficiency, improving reporting and performance metrics for 30+ partners
Google Cloud Customer Engineer
Google
03.2017 - 08.2018
- Led strategic presales engagements with enterprise clients, expanding cloud adoption and driving technical innovation
- Conducted workshops and created technical assets to support cross-functional teams, fostering business development and customer success
Principal Sales Consultant
Oracle
10.2004 - 03.2017
- Architected enterprise solutions and managed resources across multi-functional teams, improving client satisfaction by 30%
- Implemented scalable technical solutions, mentoring teams to ensure quality and efficiency across projects
Education
Master of Business Administration (MBA) -
California State University – East Bay
Hayward, CABachelor of Engineering (BE) -
Bharathidasan University
Skills
- Tools & Process Improvement
- Lean & Agile Methodologies
- Data-Driven Decision Making
- Cross-Functional Team Leadership
- Vendor Management & Stakeholder Engagement
- Regulatory Compliance & Risk Management
Websites
Timeline
Global Quality Program Manager
Airbnb
05.2023 - Current
Senior Program Manager – Trust and Safety
Google
05.2020 - 04.2023
Partner Operations Manager (Search PA)
Google
08.2018 - 05.2020
Google Cloud Customer Engineer
Google
03.2017 - 08.2018
Principal Sales Consultant
Oracle
10.2004 - 03.2017
Bachelor of Engineering (BE) -
Bharathidasan University
Master of Business Administration (MBA) -
California State University – East Bay
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