Summary
Overview
Work History
Education
Skills
Certification
Languages
Awards
Hobbies and Interests
Domains
Personal Information
Accomplishments
Timeline
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VIDIT LAKHANEY

Frisco

Summary

Dynamic Vice President with a proven track record at Citibank, driving digital transformation and enhancing customer experience. Expert in project management and vendor management, achieving a 16% increase in customer base through innovative solutions. Adept at strategic planning and coaching teams, ensuring compliance and operational excellence in complex environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Vice President - Technical Project Manager

Citibank
09.2023 - Current
  • Accountable for managing the lifecycle for a complex cross functional body of work that has a long-term positive impact on the company.
  • Define and organize the program, outline tenets, analyze data, drive performance improvements, and influence resource allocation for all stages of execution (from ideation to delivery).
  • Works closely with development teams to build and launch new products, features and programs. Influences across multiple teams and organizations.
  • Manage vendor delivery for strategic projects where external partners are contracted.
  • Coordinate audit documentation for multiple teams.
  • Ensure that our engineering teams are practicing Citiʼs tenant of 'responsible finance'.
  • Oversee critical software and infrastructure deployments to our production environment, and coordinate production validation activities.
  • My experience and knowledge on products, tools and processes adds value to the organization in ensuring successful customer implementation.
  • Manage mobile release as have in depth knowledge on lifecycle which includes generation of different binaries, MGT (Mobile Gateway Team) governance, ethical hack, play store/ app store submission and reviews, etc is effectively utilized. Along with binary release, I understand the process on deploying server-side changes to production taking into consideration audit and regulatory requirements to avoid any violations while delivering key digital projects within defined budget and schedule.
  • Responsible for handling Digital Banking portfolio across APAC and EMEA.
  • Consult with business to understand and analyze program scope, requirements, budget/fitment, resources, projected benefits and create project plan on obtained agreement from the business on milestone, success criteria, risks and assumptions.
  • Responsible for handling programs delivering 25 k MD of efforts per quarter.
  • Have in depth knowledge on project management lifecycle ensuring all metrics and compliance is met.
  • Lead and manage a team of 5 Project Managers aligned. Work closely with Solution Leads, Architects, Developers, Testing Team with complete ownership of program planning, risk high level estimation, tracking, execution and client delivery.
  • Responsible of mentoring and coaching new employees, along with existing employees on process changes and tools development.
  • Received accolades and appreciation from CXO level for actively participating and driving the new change with ICG and GCT collaboration.

Assistant Vice President - Project Manager

CITIBANK
05.2021 - 09.2023
  • Implemented key digital strategic projects - facial recognition account opening for HK, CASA account opening via SG MyInfo in SG, cross sell projects for cards only customers in SG, PH, HK, eMGM (Member get Member) and Rewards programs across APAC and EMEA, Payments, redesigning and launching new mobile application across 14 markets.
  • With launch of facial account opening in HK and SG MyInfo in SG, customer base increased by 16% and 12% respectively in first quarter of the launch.
  • Worked on projects for enhancing customer banking experience, online and branch banking with user friendly interface, decrease in waiting time at branch (by 20 mins), simplified account opening process, more customer specific offer programs.
  • Responsible for handling projects involving 4000MD of efforts per quarter.
  • With implementation of eMGM, increased customer acquisition across APAC and EMEA by around 13.5%. Also implemented Net Promoter Score which helped CITIBANK move up its app rating to more than 4 across APAC and EMEA.
  • Initiated and completed process improvements techniques which resulted in defects reduction by 22% for one sprint, reduced defect fix turnaround time by 25%, increase in binary rollouts from 2 to 4 per customer live cycle.
  • Vendor Management - Tradelink (HK - Facial Account Opening), SG MyInfo (SG), Invest Cloud (HK) - Wealth Management.
  • Responsible for implementing ERP (iON) at client side including first consultation, gap analysis, preparing deliverable's, CR, data migration and training to end users.
  • With implementation of ERP, reducing company cost by 30-35% in terms of automating processes, better turnaround time, reduction in lead time for processes.
  • Responsible for implementing Procurement, Sales, Operations, CRM, HR & Payroll module.

Technical Project Manager

Tata Consultancy Services
Singapore
09.2011 - 04.2021
  • Responsible for implementing maintenance and materials (SCM) module of Aircraft Maintenance ERP.
  • Reducing lead time to service an aircraft by 25%.
  • Managed Solution Definition Phase for Maintenance & Materials module.
  • Modifying product through extensive research and updating it with the industry standards.
  • Data migration from clientʼs legacy system to our system.
  • End user training on our ERP product.

Business Analyst

Ramco Systems Limited
Chennai
06.2010 - 09.2011
  • Responsible for implementing maintenance and materials (SCM) module of Aircraft Maintenance ERP.
  • Reducing lead time to service an aircraft by 25%.
  • Managed Solution Definition Phase for Maintenance & Materials module.
  • Modifying product through extensive research and updating it with the industry standards.
  • Data migration from client’s legacy system to our system.
  • End user training on our ERP product.

Sales Executive / Software Developer

Compare InfoBase Limited
Gurgaon
06.2007 - 05.2008
  • Sales of websites and online promotions (B2B sales).
  • Meeting clients and understanding their requirements.
  • Developed mobile games and application on J2ME Platform.

Education

Masters of Business Administration - Full Time

IMT Nagpur
Nagpur, India
03.2010

Bachelors of Technology -

IEC College of Engineering & Technology
Greater Noida, India
05.2007

Project Management -

IIT Delhi
Delhi, India

Skills

  • Agile
  • SDLC
  • PTS 20
  • Results-driven
  • Coaching and mentoring
  • Industry best practices
  • Forecasting
  • Strategic planning
  • Project management
  • Regulatory compliance
  • Vendor management
  • Data analysis
  • CSAT
  • Motivation
  • Negotiations
  • Vendor Management
  • Scrum
  • Kanba
  • IBM
  • SQL
  • IBIS
  • HP ALM
  • Quality Center
  • JIRA
  • Confluence
  • Program planning
  • Budget management
  • Customer experience
  • Cross-functional collaboration
  • Team leadership
  • Risk assessment
  • Process improvement
  • Software deployment
  • Stakeholder engagement
  • Digital transformation
  • Financial management
  • Recruiting and hiring
  • Client relationship building
  • Verbal and written communication
  • Risk management

Certification

  • Professional Scrum Master I
  • Project Management - IIT Delhi, India

Languages

  • German
  • English
  • Hindi

Awards

  • Project Manager of the quarter award 2015
  • Project Manager of the quarter award 2017
  • Project Manager of the quarter award 2019
  • Project Manager of the quarter award 2020
  • Fresco Play Miles Award - 2019 for Digital learning
  • Ally of Business Award - 2020
  • On the Spot award - Q3'2016
  • Nominated for 'Progress Award' in 2020 for Odyssey
  • Three times Bronze Award winner at Citibank

Hobbies and Interests

  • Sports
  • Travelling

Domains

  • Banking and Financials
  • Account Opening
  • Mobile Banking Application
  • Cards
  • Risks
  • Manufacturing - SCM
  • Electrical
  • Chemical
  • FMCG
  • Aviation
  • Aircraft Maintenance

Personal Information

  • Year of Birth: 1985
  • Nationality: Indian

Accomplishments

  • Project Manager of the quarter award - 2015, 2017, 2019 and 2020.
  • Fresco Play Miles Award - 2019 for Digital learning.
  • Ally of Business Award - 2020, On the Spot award - Q3'2016.
  • Nominated for "Progress Award" in 2020 for Odyssey.
  • Three times Bronze Award winner at Citibank. Received from CEO level.

Timeline

Vice President - Technical Project Manager

Citibank
09.2023 - Current

Assistant Vice President - Project Manager

CITIBANK
05.2021 - 09.2023

Technical Project Manager

Tata Consultancy Services
09.2011 - 04.2021

Business Analyst

Ramco Systems Limited
06.2010 - 09.2011

Sales Executive / Software Developer

Compare InfoBase Limited
06.2007 - 05.2008

Masters of Business Administration - Full Time

IMT Nagpur

Bachelors of Technology -

IEC College of Engineering & Technology

Project Management -

IIT Delhi

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VIDIT LAKHANEY