Vidur Ramkissoon
Hills, Queens,NY
Summary
Reliable manager with more than ten years’ success in retail stores, organized frequent prosperous store openings, proven ability to lead, manage, and hold people accountable while increasing sales through positive customer interactions and superior product knowledge, hire and train sales teams while adhering to company standards. Areas of Expertise include: Exceptional Customer Service Budget Control Conflict Resolution Escalating Store Profits Microsoft Office Staff Training Inventory Utilization Exceeding Sales Goals Inflating Store Traffic
Overview
16
16
years of professional experience
Work History
Certified Network Engineer
RETAIL SALES AND CUSTOMER SERVICE SPECIALIST
SPECTRUM
01.2012 - Current
- Provide extraordinary customer service at a high-volume call center while steadily surpassing monthly sales goals
- Offer technical support for all company services, sell products to new customers, and schedule installations
- Offer attractive upgrades to existing clients, exchange customer equipment, open new accounts, accurately handle billing inquires and complaints, proficient with CSG and AAd systems.
FOREIGN EXCHANGE CONSULTANT
THE CHANGE GROUP
01.2011 - 01.2012
- Assisted clients in understanding foreign currency markets, provided in-depth analysis based on client needs while growing company profits
- Established and maintained relationships with customers and assisted with problems.
STORE MANAGER
GAME STOP
01.2010 - 01.2011
- Managed store opening at new location in fast-paced environment
- Confidently recommended products to customer based on needs or interests, maintained positive store appearance, watched for security threats and responded as needed
- Key Accomplishments:
- Drove sales by 100% within 6 months.
STORE MANAGER
METROPOLITAN WIRELESS GROUP, METRO PCS DEALER
01.2009 - 01.2010
- Directed day to day operations of store, delegated tasks among employees, prepared innovative merchandise displays resulting in increased customer base, maintained sales records, explained and demonstrated product use, managed cash register and payroll.
BUSINESS DEVELOPMENT SPECIALIST
T-MOBILE WIRELESS CORPORATION
01.2008 - 01.2009
- Operated store at new location, designed successful merchandise presentations, utilized marketing campaigns to boost sales and expand market
- Key Accomplishments:
- Within six months of opening, sales increased by 125%.
STORE MANAGER
J&R COMPUTER & MUSIC WORLD
01.2007 - 01.2008
- Hired and trained sales staff, effectively coached the team on proven sales techniques, improved and completed inventory, set and monitored employee sales goals
- Additional experience as Manager for Radio Shack, and as Senior Customer Service Specialist for Worldcom Wireless
- Certification
Education
High School Diploma -
Central Cornetyne Secondary School
Guyana S.A09.1978
Skills
- Health Information Policy and Procedure Development
- Network Design Coordination
- Platform Selection
- Integration Testing
- Budget Administration
- Compliance Assessments
- Performance Benchmarking
- Staff Education
- Electronics
Accomplishments
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved inventory which led to store profitablity results
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
RETAIL SALES AND CUSTOMER SERVICE SPECIALIST
SPECTRUM
01.2012 - Current
FOREIGN EXCHANGE CONSULTANT
THE CHANGE GROUP
01.2011 - 01.2012
STORE MANAGER
GAME STOP
01.2010 - 01.2011
STORE MANAGER
METROPOLITAN WIRELESS GROUP, METRO PCS DEALER
01.2009 - 01.2010
BUSINESS DEVELOPMENT SPECIALIST
T-MOBILE WIRELESS CORPORATION
01.2008 - 01.2009
STORE MANAGER
J&R COMPUTER & MUSIC WORLD
01.2007 - 01.2008
Certified Network Engineer
High School Diploma -
Central Cornetyne Secondary School
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