Vienna Berg
Portland,OR
Summary
Proven hospitality professional with extensive experience in creating exceptional guest experiences at Janken, Starbucks, and IHOP . Skilled in Oracle POS and adept at team collaboration, I excel in high-stress environments, ensuring seamless operational flow and inventory management. Demonstrates strong problem-solving abilities and a keen eye for detail, enhancing customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Servers Assistant & Bar Back
Janken
08.2023 - Current
- Working as a team to create a excellent experience for the guests
- Managed large sections by consistently communicating with my servers and anticipating operational flow
- Responsible for opening and closing bar, including inventory management securing inventory, flawlessly cleaning the bar in entirety, and prepping for next shift
- Training new staff in work procedures as well as fine dining edicate
Server
International House Of Pancakes
01.2023 - 08.2023
- Enhanced customer experience by actively listening and happily attending to needs and orders
- Cashed out customers at table while ensuring an accurate bill
- Manicured and bussed tables to maintain a cleanly section
- Plated and served food with grace and efficiency
Barista
Starbucks Coffee Company
08.2022 - 01.2023
- Delivering excellent hospitality to every guest.
- Preparing and crafting all orders to company standards.
- Knowledge of proper cash handling procedures
- Ability to multitask, problem solve in a high stress
- Communicate any and all relevant information to managers and staff in a respectful and effective manner.
- Understand inventory rotation using FIFO method.
- Follow all health safety and sanitation guidelines.
Booth Attendant
Silver Lining Technology
08.2020 - 09.2021
- Informed prospecting clients about what the company offers
- Efficiently assembled and disassembled booth
- Marketed company to potential clients
- Corporate representative networking
Education
Bachelor of Arts - Conflict Resolution
Portland State University
Portland, OR06-2028
High School Diploma -
Arbor View High School
Las Vegas, NV06-2022
Skills
- Oracle POS system
- TRAY’s POS system
- Adobe Lightroom
- Adobe Photoshop
- Google workspace
- DSLR Camera
- Jackson Underbar Rotary Delta Washer
Certification
- Oregon Food Handlers Card
- Oregon Liquor and Cannabis Commission Licence
Languages
American Sign Language
Limited Working
Timeline
Servers Assistant & Bar Back
Janken
08.2023 - Current
Server
International House Of Pancakes
01.2023 - 08.2023
Barista
Starbucks Coffee Company
08.2022 - 01.2023
Booth Attendant
Silver Lining Technology
08.2020 - 09.2021
Bachelor of Arts - Conflict Resolution
Portland State University
High School Diploma -
Arbor View High School
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