Viet Hung Nguyen
San Jose,CA
Summary
Motivated and customer-focused individual with strong communication, technical, and problem-solving skills, eager to join Apple Retail. Experienced in providing exceptional service, collaborating with teams, and understanding customer needs to deliver tailored solutions. Familiar with macOS and iOS devices, with a passion for learning and sharing the benefits of innovative technology to enhance customer experiences.
Overview
1
1
year of professional experience
Work History
Student Technology Support Assistant
De Anza College
Cupertino, CA
06.2022 - 08.2022
- Helped students troubleshoot and resolve issues with school-related software and devices.
- Provided guidance on using macOS applications, boosting overall efficiency and productivity.
Tech Workshop Volunteer
Local Community Center
San Jose, CA
02.2023 - 05.2023
- Organized and led workshops on using smartphones, tablets, and computers, including setting up devices, optimizing settings, and teaching essential functions.
- Assisted diverse groups of attendees, enhancing their comfort and confidence with technology.
Education
Bachelor of Science - Computer Science
San Jose State University
San Jose, CA06-2026
Skills
- Customer Service:
Strong ability to build relationships through active listening and empathy, ensuring a positive customer experience in various settings - Technical Proficiency with Apple Products:
Familiar with macOS and iOS, including basic troubleshooting, setup, and feature optimization - Sales and Product Recommendations:
Skilled at identifying customer needs and recommending tailored solutions, demonstrated through helping others with technology choices - Communication:
Strong verbal and written skills honed through school projects, presentations, and group activities, making complex concepts easy to understand
- Team Collaboration:
Effective team player with experience in academic and volunteer settings, promoting clear communication and mutual support - Problem-Solving:
Quick learner with a methodical approach to resolving issues, particularly in technology-related scenarios - Adaptability:
Eager to learn and adapt to new technologies and environments, staying up-to-date with the latest Apple products
Timeline
Tech Workshop Volunteer
Local Community Center
02.2023 - 05.2023
Student Technology Support Assistant
De Anza College
06.2022 - 08.2022
Bachelor of Science - Computer Science
San Jose State University