VIJAYA NIMMAGADDA

• Launched and customized Experience Cloud site for University of Houston Optometry Alumni, enabling 50% faster course enrollments and improved alumni engagement.
• Developed LWC and Apex solutions for course enrollment, live event registration, CE credit tracking, and certificate issuance, reducing manual admin effort by 40%.
• Built approval processes, automated notifications, and reminders for courses, certificates, and events using LWC, Apex, and Flows, improving compliance and participation rates.
• Implemented job postings and career application workflows using LWC and Flows, increasing alumni job applications by 30%.
• Integrated Chargent payment workflows for course fees and event registrations, streamlining payments and revenue tracking.
• Integrated Qualtrics quizzes with Salesforce to track learning outcomes and feed results into CE records for real-time reporting.
• Maintained Salesforce sandbox environments, performing full and partial sandbox refreshes, deploying changes using Change Sets and Metadata API, and conducting security audits, profile and permission set reviews, and sharing rule validation to ensure stable, compliant, and secure operations.
• Created custom dashboards and reports to monitor CE participation, credits, event enrollment, and waitlists, providing leadership actionable insights.
• Managed users, roles, profiles, and permission sets, ensuring secure access for alumni, instructors, and administrators; improved new user onboarding by 30%.
• Maintained data integrity, field-level security, and sharing rules, ensuring compliance with internal and external policies. Reduced manual tracking and reporting through automation, enhancing operational efficiency and business decision-making.

Technologies: Salesforce Service/Sales Cloud, Experience Site (Community Cloud), Chargent Payment, Qualtrics, Apex, Salesforce Flows, LWC, API Integrations, Visual Studio Code, Salesforce CLI, Lightning Application, IBM Package, Data Loader, Workbench.

• Integrated custom components(LWC) seamlessly into Salesforce Experience Sites, enhancing functionality and providing users with a tailored and feature-rich experience.
• Successfully integrated Salesforce with Google Tag Manager (GTM) and Google Analytics, providing comprehensive insights into user interactions and site performance.
• Configured Einstein Bot Builder using Salesforce out-of-the-box functionality to enhance customer support and automate routine inquiries.
• Developed and automated flow processes based on business workflows, leveraging Salesforce Flow Builder to streamline and optimize various business processes.
• Executed the deployment of Salesforce components utilizing Flosum, ensuring efficient and controlled release management processes for seamless integration and enhanced Salesforce functionalities.
• Stayed updated on the latest Salesforce features and industry best practices to incorporate innovative solutions and drive continuous improvement.
• Conducted thorough testing of implemented solutions to ensure they met business requirements and adhered to Salesforce best practices.

Technologies: Salesforce Service Cloud, Experience Sites (Community Cloud), Einstein Bots, AI, LWC, Flosum, API Integrations, Visual Studio Code, Salesforce CLI, Lightning Application, Google Analytics, Google Tag Manager, Data Loader, Workbench.

• Led the triage process for product bugs and feature requests, expertly assessing and prioritizing issues reported by users and stakeholders.
• Monitored the health of the Salesforce portal, ensuring meticulous governance for environment management, including security and compliance with established standards.
• Developed and maintained Apex classes, triggers, and Lightning components to automate business processes and improve overall system functionality.
• Successfully implemented Einstein Activity Capture (EAC), facilitating seamless integration for enhanced data synchronization and productivity leading 20% increase in financial advisor's team efficiency.
• Leveraged expertise in Salesforce Lightning Web Components (LWC) and Lightning Flows using Flow builder to craft modern and user-friendly interfaces for business applications.
• Created custom objects, assigned fields, designed page layouts, custom tabs, components, and custom reports, harnessing Salesforce's customization capabilities to tailor the system to precise business needs.
• Conducted in-depth analysis of impacted components during Salesforce migrations or upgrades of dependent applications, ensuring smooth transitions and minimal disruptions.
• Gained expertise in the Household Data Model, Financial Goals, and Financial Account Roles, enabling efficient setup of roles related to client accounts and effective financial data management.
• Maintained complex user roles, security settings, profiles, workflows rules, validation rules, licenses, and storage management to ensure proper access control and data integrity.
• Utilized Salesforce Bulk API for data extraction from external systems and harnessed Sandboxes to create test data and address daily load job errors.
• Created Knowledge base documents and provided ongoing user support and training, resulting in a 95% user adoption rate and minimal disruptions during system changes.
• Managed user identities and access control through Azure AD, ensuring compliance with security policies.
• Achieved a 25% increase in data processing efficiency by developing Batch Apex classes to process data in batches and implemented comprehensive security measures by configuring Object-Work-Default (OWD) settings, roles, profiles, permission sets, and sharing rules.
• Collaborated closely with Salesforce Premier Support team to address synchronization issues between Salesforce and Microsoft Outlook, ensuring uninterrupted data flow and system integration.
• Managed users, apps, permissions, profiles, and hierarchical roles, optimizing the Salesforce system for efficient access control.
• Managed and executed sandbox refresh processes in Salesforce based on developer requests, ensuring a streamlined and efficient development environment.
• Worked closely with the Salesforce development team to troubleshoot and resolve any post-refresh issues or discrepancies. Oversaw data management and quality control efforts within the CRM, including data cleansing, deduplication, and integration with external data sources, to maintain accurate and up-to-date customer information.
• Successfully implemented asynchronous operations, such as Future and Batch Apex, to handle data processing tasks efficiently and asynchronously, resulting in improved system scalability.
• Led initiatives for data quality assurance, utilizing Salesforce's duplicate record sets to identify and rectify duplicate data entries.
• Used a metadata backup strategy using Salesforce DX (SFDX) and version control using GitHub to ensure data integrity and maintain historical snapshots of system configurations.
• Proficiently worked with ETL tools to synchronize and organize data between applications and departments, ensuring seamless data consistency across systems.
• Improved issue resolution efficiency by 80% through diligent adherence to IT Service Management (ITSM) process for change, incident, and problem management. Mentored junior developers, providing guidance and support in completing development tasks and helping them understand the broader context of project flow.

Technologies: Salesforce Service Cloud, Experience Sites (Community Cloud), SOQL, Einstein Activity Capture (EAC), Apex Classes/Triggers, LWC, Flows, GitHub, Jenkins, Talend Studio, SFDX, Visual Studio Code, JavaScript, API Integrations, Flow Builder, Lightning App Builder, LWC, Bulk data jobs, Microservices, ETL, JIRA, Data loader, Workbench, ServiceNow, Microsoft Outlook Integration.

• Managed a diverse team of 9 members located across different geographical locations, ensuring effective collaboration and project execution.
• Collaborated directly with Business Points of Contact (POCs) and independently executed declarative methods including testing, and documentation.
• Provided training and support to end-users during the POC phase, ensuring a smooth transition and helping stakeholders understand the platform's usability and potential impact on their daily tasks.
• Proficient in writing efficient Apex code, bulkifying operations, and adhering to best practices to maintain a high level of performance within the Salesforce platform.
• Engaged closely with Android and iOS developers to understand requirements and execute development for various API requests, ensuring seamless integration.
• Created and scheduled batch jobs and triggers to automate routine data processing tasks and improve system efficiency.
• Played a key role in implementing REST and SOAP services to facilitate integration with third-party applications such as Microsoft SSIS, Responsys, SDL, Self-Optima and Open Market SMS.
• Prioritized cases based on urgency and complexity, ensuring critical cases were addressed promptly, resulting in a 20% reduction in resolution times for high-priority issues.
• Tailored Salesforce to meet specific COVID-19-related requirements, such as tracking and managing travel alerts, customer inquiries, and employee communications.
• Proficiently managed the Salesforce sandbox environment by regularly initiating sandbox refreshes to ensure data integrity and system reliability.
• Received a 100% satisfaction rating from stakeholders for aligning the Single Sign-On(SSO) solution using Microsoft Azure AD for enhanced security during COVID-19 pandemic ensuring uninterrupted business operations.
• Led the effort to implement TFS (Team Foundation Server) as the primary application tool for tracking user stories and defects for your B2C organization.
• Successfully integrated Salesforce and ServiceNow platforms to enable seamless data exchange and workflow automation.
• Used changesets to deploy metadata components to different sandboxes and production environments.
• Used AWS Connect with Salesforce to enhance customer interactions and data synchronization.
• Improved data security and compliance by addressing 95% of Veracode vulnerabilities implementing corrective measures recommended by Salesforce.
• Configured Salesforce, including validation rules, formulas, custom labels, custom settings, profiles, and permissions to align with business requirements.
• Leveraged SOQL and SOSL queries with consideration to Governor Limits for effective data manipulation.
• Implemented strategies to address common user challenges, such as data entry and report generation, leading to improved proficiency.
• Extensively used workflows, email templates, flows, and process builders as part of automation and business process management.
• Worked with various Salesforce features such as OWD (Object-Work-Default), role hierarchy, sharing rules, junction objects, roll-up summary fields, and various field dependencies.

Technologies: Salesforce Force.com, SOQL, Apex, Visualforce Pages, Visualforce components, Team Foundation Server (TFS), SSIS for Integration Services, Sites, Apex Triggers, JavaScript, HTML, CSS, .Net Technologies, Microsoft Azure AD, COZYROC, Sales Cloud, JIRA, Data loader, Workbench, Adobe Analytics, REST and SOAP API, Mobile SDK for iOS and Android.

• Performed Salesforce upgrades, Org Refreshes and ensuring successful integration.
• Toiled on Record Types, Validation Rules, Triggers and Page Layouts.
• Worked with Custom Metadata Types and Custom Settings to create reusable data elements that can be easily maintained and deployed across different Salesforce environments.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Experienced building custom applications using declarative functionality Formula Fields, List Views, Dashboards, etc.
• Written SOQL and SOSL queries to retrieve data from objects and perform DML operations.
• Managed Cases as a part of Salesforce Service Cloud.
• Examined distinct business reports and governed the team on deployment and customization of those reports in Salesforce.
• Technologies: Web Services, Salesforce Service Cloud, Visual Studio 2017, JIRA, .Net Technologies, SOQL, Eclipse, SQL, SSRS.

• Involved in all the phases of the Project Life Cycle and analysis of the system based on n-tier architecture.
• Followed Agile Methodology-Scrum with daily standup meetings to discuss the tasks progress and blockers. And used JIRA to keep track of project issues, tasks, and bugs.
• Worked on SQL Server 2008 and SSIS package.
• Worked on Cascading Style Sheets (CSS) for styles.
• Designed and developed UI, User Controls, and Client-Server Side Validation Controls using ASP.NET and JavaScript.
• Knowledge of systems level programming and operating system issues.
• Used Execution plans and query optimization techniques for performance tuning of SQL in reports.
• Worked on SQL queries like stored procedures, Functions, Triggers to get the data from SQL Server and Oracle.
• Used GitHub for Version control.

Technologies: SQL Server, SSIS, Visual Studio, HTML, CSS, ASP.Net, JavaScript, SQL.