Mustafa Mohammed

• Led a team of Salesforce developers in designing, developing, and implementing scalable solutions on the Salesforce platform, meeting business requirements and improving operational efficiencies.
• Developed Apex code to schedule email notifications for timely customer renewal reminders.
• Implemented an approval process for internal users to approve/reject records. Utilized customized fields to meticulously track each record's progress, with the custom field playing a pivotal role in our workflow by guiding it through each stage of the approval process until final approval is achieved.
• Created a custom queue using Lightning Web Components (LWC) to streamline internal user approvals and rejections of records, enhancing workflow efficiency and user experience.
• Designed and implemented a custom portal within the Salesforce community using controllers, HTML, and JavaScript. This portal allows customers to input their renewal data and facilitates the writeback of approved records to Salesforce using Flows, improving data accuracy and customer engagement.
• Designed and implemented complex Salesforce configurations, customizations, and integrations with third-party systems using Apex, Visualforce, Lightning Components, and REST/SOAP APIs.
• Conducted code reviews, performance optimizations, and ensured adherence to coding standards and best practices to maintain high code quality and system performance.
• Managed Salesforce development lifecycle including requirements analysis, design, development, testing, deployment, and post-implementation support.
• Experienced in designing, developing, and data modelling of the application and ensured that they are within the Salesforce governor limits.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Worked on Salesforce Lightning Web Components for building Customized Components replacing the existing ones and also embed Lightning Components in flows and lightning pages.
• Partial Copy Refresh using Druva tool.
• Developed Lightning apps using lightning Components and made them compatible with salesforce1 mobile app.
• Involved in estimation and analysis for migration from classic to lightning.
• Created Customized dashboards for the service representatives and case team members to keep track of the cases assigned to them and to share insight across the company.

• Business Analysis and Project Management:
• Collaborated with the Salesforce team to identify business requirements and create a Salesforce project roadmap.
• Conducted in-depth analysis of business processes and technical requirements in collaboration with stakeholders, including sales teams and business units.
  
• Salesforce Solution Design and Implementation:
• Designed and implemented Salesforce solutions, customizing standard objects to align with specific business needs at Natera Inc.
• Facilitated seamless integrations between Salesforce and other critical business systems for a comprehensive view of customer information.
  
• Process Improvement and Workflow Design:
• Transformed customer service experience by designing tailored case management workflows, improving issue resolution times.
  
• Apex Development and Data Management:
• Developed and maintained Apex Classes, Test Classes, Controller Classes, and Apex Triggers to address diverse functional requirements.
• Executed Data Manipulation Language (DML) operations, managing records through insertion and updating processes.
• Utilized SOQL and SOSL queries for efficient data extraction and manipulation.
  
• Salesforce Cloud Expertise:
• Demonstrated expertise in Sales & Service Clouds, ensuring optimal performance and usability of these Salesforce functionalities.
• Implemented Salesforce.com application setup activities, tailoring objects to meet unique functional requirements.
  
• Collaboration and Communication:
• Collaborated closely with Salesforce.com consultants, contributing to successful business solution implementations.
• Effectively communicated project status and progress to executive management.
  
• Tools and Methodologies:
• Applied Jira for efficient project management, tracking, and collaboration with seamless integration with Salesforce processes.
• Applied Live Agent for real-time customer support, designing and configuring systems to align with client requirements.
• Played a pivotal role in Scrum methodologies, participating in daily stand-up meetings and contributing to iterative development processes.
  

• Collaborated closely with the Risk team and business analysts, conducting detailed analysis of business and technical requirements
• Designed solutions by customizing various standard objects of Salesforce.com (SFDC)
• Developed Apex Classes, Test Classes, Controller Classes, and Apex Triggers to meet various functional needs of the application
• Possessed good experience in the development and maintenance of Sales & Service clouds
• Implemented requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
• Executed DML operations, including inserting and updating records
• Worked on SOQL and SOSL queries
• Collaborated with Salesforce.com consultants to implement business solutions for client requirements
• Communicated project status and overall progress against targets to executive management
• Conducted Salesforce.com Application Setup activities, customizing objects to match the functional needs of the organization
• Worked on various Salesforce.com standard objects such as Accounts, Contacts, Leads, Campaigns, and Reports
• Developed Custom objects, Page layouts, Custom tabs, Components, and user Dashboards
• Created profiles and configured permissions based on organizational hierarchy requirements
• Defined lookup and master-detail relationships on Custom Objects and established connectivity among objects using junction objects
• Created page layouts and search layouts to organize fields, custom links, related lists, and other components on record detail pages and edit pages
• Implemented workflow rules with related actions, time-triggered tasks, email alerts, and field updates to execute business logic
• Generated various Reports (summary reports, matrix reports, pie charts, dashboards, and graphics) and Report Folders to assist managers in better utilizing Salesforce as a sales tool
• Configured reports for different user profiles based on organizational needs.
• Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
• Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.

• Application Setup and Customization:
• Involved in Salesforce.com Application Setup activities, customizing apps to match organizational needs.
• Created app pages, home pages, and integrated custom components for Salesforce Lightning and Salesforce1 mobile app.
• Developed custom applications using Apex, Visualforce, and AppExchange.
• Migrated standard and custom objects from Salesforce Classic to Lightning Experience.
• Upgraded apps to develop rich user interfaces and improve page interactions.
  
• Lightning Components and Controllers:
• Created Lightning Components and server-side controllers to meet business requirements.
• Designed reusable UI components and pages with Lightning Component framework.
• Built Lightning controllers using the Aura framework.
  
• Service Cloud and Integration:
• Worked on Service Cloud, including case management and integration parts.
• Integrated Contact Center with Salesforce for customer management.
• Implemented Live Agent CTI and designed Live Agent pages using VF pages.
• Integrated Salesforce with Oracle using REST/SOAP APIs for data integration.
  
• Mobile App Development:
• Developed Salesforce1 Platform Mobile App by enabling Lightning Components.
• Leveraged APEX Controller for external requests and data retrieval from Third-Party APIs.
• Designed Aura framework for migration from standard Salesforce static to Lightning for better UI.
  
• Data Integration and Automation:
• Integrated data from Traditional Applications to Salesforce using REST/SOAP APIs and Bulk API.
• Developed Apex classes and Controllers for refined global search in Lightning.
• Automated business processes using Lightning Experience tools and services.
  
• Web Services and Daily Activities:
• Implemented Web Services through WSDL in Salesforce for outbound messaging.
• Participated in daily standup meetings, Scrum, and contributed to bringing solutions to business requirements.
  

Environment: Lightning, Aura framework, Apex Coding, Visualforce, Triggers, Workflows, SOQL, SOSL, Data Loader, Service Cloud, Avaya CMS tool, Avaya one X tool, Avaya all agent tool, App Builder, Case Management, Email Alerts, Force.com IDE, Developer Console, JavaScript, HTML.

• Involved in End-to-End development, design and requirement Analysis.
• Customized the Content Object and created Custom Object, Fields, Validation rules, Reports and
  Page Layouts.
• Developed Salesforce and Apex Controllers, Salesforce on Contact and Custom Post Objects,
  Workflows, Workflow Email Alerts, Workflow Email templates, Workflow Field Updates and Approval Processes.
• Migrated Data using Data Loader.
• Developed site pages using Site.com and Test Classes to achieve Code Coverage.
• Deployed to UAT sandboxes and Production using Change Sets.
• Created Test Cases, Scenarios on analyzing requirements at each phase of testing in UAT and verified& validated in QC.
• Interacted with Client, Business Analysts, Testing Team and Lead the Offshore Team.
• Implemented an Apex Trigger to validate whether the files attached to the Attachments object are encrypted using the VSF encryption tool.
• Verified the test cases, log defects with complete information and attaching screenshots in QC.
• Interpret Data, Analyze results and Develop reports
• Create dashboards, summaries and charts with focus on numbers and pattern.
• Develop new and clean existing data by identifying data gaps to improve Data quality.
• Acquire data from primary or secondary data sources to analyze and identifying patterns.
• Improved data quality by implementing validation rules and customizing page layouts in Salesforce.
• Use past data to forecast registrations and trends
• Work with management to provide insights on trends for Marketing and Finance
• Create Data interactive maps and Visual representations.
• Set up MySQL server for integrating new data in to Salesforce
• Provide consultation and technical assistance to staff regarding data/database reporting needs
• Work with Data preparation, Data analysis, Report building.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s
  cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other
  components on record pages.
• Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing
  using test cases to prove that system conform to specifications of business and quality requirements.
• Participated in Weekly Change control meetings and performed application and global impact
  analysis. DAP Directory integration
  n for Salesforce
  .com.
• Worked on SFDC, CRM, SFA and Billing Modules (Sales Process Automation, Lead and Marketing
  Automation, Mass Marketing Automation, Customer Care, Accounts Receivables, Credit Limit
  process, Collections, Rating, Billing, Discounts, Catalogues, Invoicing, and Reporting).

Environment: Salesforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow, Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, JavaScript, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

• Implemented GUI module with Struts Framework, utilizing CVS for version control
• Employed Java Database Connectivity (JDBC) to establish connections from the Java application to the database
• Designed and developed the FRONT-END using HTML, CSS, JSPs, Struts (tiles and tag libraries), and implemented user validations
• Originated code using agile methodology, participating in daily meetings to monitor project progress and address related issues
• Played a key role in implementing persistent data management using JDBC
• Developed necessary Java Beans utilized by JSP components
• Implemented front-end validations using JavaScript
• Actively participated in testing the application, writing test cases for various scenarios
• Conducted testing using JUnit
• Worked in an environment comprising Java, J2EE, Struts, Servlets, JSP, JDBC, HTML, JavaScript, Eclipse, Microsoft Visio, and Windows XP.
• Collaborated in team-based, Agile environment to accomplish objectives by deadlines.
• Ensured seamless integration of Java-based applications with databases, APIs, and other systems.
• Reduced software bugs by conducting thorough unit testing and collaborating with QA teams.