Mounika D
Summary
9 years of experience in the Salesforce.com CRM as Admin, Developer and Analysis, Apex and Visualforce development, configuration, and Development. Experienced in working with clients to implement requirements and in providing team leadership for development support teams comprising company as well as client and third-party contract staff. Excellent work ethics and analytical skills coupled with excellent communication, written and interpersonal skills describing a committed team player.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Salesforce Lightning Developer
Emblem Health
07.2023 - Current
- Created Custom Objects and fields for transactional and contractual information
- Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic
- Experience with custom application development in Force.com, utilizing Visualforce and Lightning Components/Framework
- Performed the role of SFDC Developer, Lightning Developer and interacted with various business user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation
- Upgraded some Apps from Salesforce Classic to Lightning Experience to develop a rich user interface and better interaction of pages
- Developed component using Lightning Aura Framework
- Experience setting up field service features according to client’s unique business needs
- This includes Field Service Lightning managed package and Field Service Lightning mobile app
- Ability to configure service rules and objectives in support of field service business processes
- Designed and customized visual force pages using controller extensions, custom controllers, and standard controllers
- Worked on Service Console Lightning application, which contains multiple number of Lightning web components (LWC)
- Developed multiple number of Lightning web components (LWC) regarding service case console page
- Created multiple Lightning Web Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better
- Experience in Force.com Apex Classes, Apex triggers Integration, Visual force and Force.com API
- Development using custom lightning web components (Aura and LWC)
- Created Lightning web components (LWC) and apps combining Lightning Design system, Lightning App Builder and Lightning Component features
- Implemented Salesforce Lightning web components (LWC) for small set of users within the organization, developed Lightning components and server-side controllers to meet the business requirements
- Migrating existing Aura Components and Visual force page to lightning web components (LWC) to improve application performance by following web standards, shadow DOM, custom elements, templates, ECMA Script, events
- Developed applications visually using custom-built Lightning web components
- Leveraging the rich features and flexibility of Salesforce Files from standard Salesforce objects and custom objects using the lightning framework
- Utilized Salesforce Aura Lightning Experience Process Flows to automate Business process
- Developed Lightning web components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements
- Hands-on Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and Apttus CPQ
- Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements, using APPTUS CPQ within the exclusively developed framework
- Involved in CPQ (Configure, Price& Quote) design, mapped to the Salesforce custom objects, and involved in Apttus Advanced Workflow Approvals
- Executed workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ
- Experience with APPTUS CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash
- Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements, using APPTUS CPQ within the exclusively developed framework
- Experience in configuring price quote (CPQ) with Apttus
- Developed and executed marketing campaigns using Marketing Cloud's Email Studio
- Customized Marketing Cloud Objects and Scheduled and managed marketing email sends with Salesforce Marketing Cloud
- Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
- Used SOQL & SOSL for data manipulation needs of the application using platform database objects
- Used field level security along with page layouts to manage access to certain fields
- Created Custom Objects and fields for transactional and contractual information
- Used Field service lightning to complete field service tasks using core, Inventory management, preventive maintenance, pricing data model and SOAP API as per requirement
- Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic
- Customized Contacts in Salesforce org to store relevant marketing data points
- Generated discover reports and presented campaign engagement statistics to business owners to direct future strategies and initiatives
- Created journeys and implemented marketing campaigns using marketing cloud tools like Journey Builder, Email Studio and Automation Studio
- Environment: Force.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, Triggers, Test Methods, Debugging, Web Services, JavaScript Remoting, Remote object, Angular JS, Escalation Rules, Assignment Rules, Record Types, Service Cloud, CRM
Salesforce Developer
Thermofisher Scientific
05.2022 - 06.2023
- Analyzed complex user requirements, procedures, and problems to improve existing System design
- Designed developed customer solutions in Visual Force, Apex, Lightning, D/HTML, CSS, and JavaScript, created and managed complex workflow rules, data validation, system triggers
- Customize Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, dashboards
- Designed assembled custom applications using Visualforce.com and Force.com
- Reengineered current CRM SFDC system to use standard core SFDC functionalities
- Designed workflows for email alerts, lead escalation, automated lead routing, task creation
- Developed end-to-end application components involving business layer, persistence layer, and database and web services layer
- Created many app pages, home pages integrating custom components for salesforce lightning and salesforce1 mobile app
- Developed Salesforce.com custom application using Apex, Visual force and AppExchange
- Created Lightning Components and server-side controllers to meet business requirements
- Experienced in migrating standard and custom objects in standard experience to lightning experience
- Upgraded Apps from Salesforce Classic to Lightning experience to develop rich user interface and better interaction of pages
- Involved in writing application level code to interact with Restful Web APIs, Web Services using AJAX, JSON, XML, jQuery
- Written Apex classes, Controller, Extension Controllers and Apex Triggers in application for various Business/functional requirements
- Used SOQL and SOSL statements within Governor Limits for data manipulation needs of application using platform database objects
- Automated business processes using out-of-box tools and services of Lightning Experience
- Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on logic Interactions in Lightning Applications
- Experience in implementing MVC patterns in salesforce.com customizations
- Used various sandboxes like DEV, STAGE, and UAT for development
- Involved in developing salesforce Lightning applications using Lightning Components, Controllers and Events used custom CSS in components
- Installed salesforce Lightning inspector for chrome browser as extension for debugging JavaScript code
- Worked on various Custom Objects, Relationships, Tabs, Lightning apps, Salesforce1, Validation rules, Page layouts, Search layouts, Compact Layouts to organize fields in Classic and Salesforce1, Custom Links/Buttons and Related Lists
- Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail edit pages
- Created workflow rules defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic
- Interacted with Salesforce.com premium tech support team on regular basis
- Environment: Salesforce Unlimited Edition, Service Cloud, Sales Cloud, Salesforce Communities, Apex, Visual Force (Pages, Component & Controllers), Salesforce (SFDC), Web Service, XSL, jQuery, JavaScript
- Lightning, jQuery, JSON, HTML5, CSS3, JS, Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs, Eclipse/Force.com IDE, DocuSign
Salesforce Developer
HCL
01.2018 - 04.2022
- Company Overview: India
- Worked with the user group for Requirement gathering throughout the Planning and Implementation
- Worked on various sales force objects like Accounts, Opportunities, Products and Reports
- Created profiles and implemented Object level, Field level and Record level security
- Created Custom labels and used them in validation rules to parameterize the validation rules
- Created record types and page layouts and assigned page layouts to the record types
- Created custom report types and generated report using the report types
- Developed various custom objects, tabs, components, visual force pages and controllers
- Developed Visual Force Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages
- Design, develop and implement solutions for the Apttus CPQ system deployed on the Salesforce platform
- Developed Quote documents using X-Author for word, also developed customized login screen for community user and functionality to redirect user from Salesforce to Apttus CPQ Quote creation using APTTUS API's, Apex, Visual force and Triggers
- Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows
- Knowledge of Apttus development
- Strong understanding of Salesforce standard objects and Apttus CPQ application
- Configure in Salesforce.com CRM to facilitate Apttus implementation
- Developed in Apttus CPQ, LDAP and Integration with Share point
- Familiar with Apttus admin settings, Apttus custom settings and DocuSign settings
- Implemented in CPQ Merge Service, Configuration and Pricing APIs (Apttus customization)
- Developed in configure price quote (CPQ) app such as Apttus
- Involved in end-to-end testing and configuration enhancements for the CPQ and CLM functionalities
- Created integration with Apptus CPQ and CLM applications and automating processes on Salesforce platform
- Involved in data cleanup and mapping in data migration project
- Worked on Sales and Service Cloud communities sharing business process extend them across offices and departments, and outward to customers and partners
- Testing the CPQ integration with ERP
- Created Visual force Mail templates and Automated Email Process to send installation instructions to new and existing customers
- Developed various Apex classes, Controller classes and Apex triggers for various functional needs in the application
- Created Apex web services, which are consumed by backend systems using OAuth
- Created cases by performing DML operation using Salesforce API’s
- Implemented Data Loader through the Command Line Interface to extract the data from database
- Created a custom business calendar and used it in triggers to calculate the due dates
- Created workflow rules and defined related tasks, Time triggered tasks, email alerts, field updates to implement the business logic
- Developed integrations to Integrate Data from Salesforce.com using SFDC APIs
- Worked on the designing of Test plans, Test scenarios and Test case for integration and performed user acceptance testing Writing Unit Test scripts for test coverage
- Written test classes with extensive test coverage to test various scenarios and to cover the code coverage of minimum 85%
- India
- Environment: Salesforce.com, Sales cloud, Apex classes, controllers, Visualforce, HTML5, JavaScript, Web Services, WSDL, Data Loader, UAT
Junior Salesforce Administrator
9Flights Services Pvt Ltd
09.2015 - 12.2017
- Company Overview: India
- Interacted with various business team members to gather the requirements and documented the requirements
- Worked with various confidential objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards
- Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers
- Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
- Developed and configured various Custom Reports for different user profiles based on the need in the organization
- Created and deployed Several Reports using confidential platform
- Implemented the requirements on confidential platform and Force.com IDE Plug-in using Eclipse
- Developed and deployed workflows and approval processes for opportunities and products/ assets management
- Created and used Email templates in HTML and Visualforce
- Performed the roles of Confidential Developer and Administrator in the organization
- Responsible for monitoring confidential usage, performing administrative tasks, ensuring Data Integrity, and working with commercial operations management to identify additional opportunities to productively integrate Confidential into ongoing business activities
- Used the sandbox for testing and migrated the code to the deployment instance after testing
- Interacted with the confidential premium tech support team on a regular basis
- Created custom fields and record types for opportunities, accounts, and contacts
- Closely worked with the Salesforce.com consultants to implement the related changes the project
- Prepared training documentation for users
- Implemented pick lists, dependent pick lists, validation rules, assignment rules and formula fields to the custom objects
- Created email templates, email alerts, page layouts, field updates
- Created various reports – Summary Reports, Matrix Reports
- Worked in agile methodology and participated in daily meetings and presentations in the organization
- Daily standup calls, Scrum meeting, Evenly Sprints also part of the routine
- Used Bitbucket for version control and JIRA for issue tracking
- Active member in code review, testing all JIRA tickets and for the team
- Used Force.com, Migration tool and Change Sets to deploy salesforce components across various sandbox and production orgs
- India
- Environment: Salesforce.com Platform, Force.com ide, Apex, Visual Force (Pages, Component & Controllers), Pages, Activities, Cases, Java Script, Workflow & Approvals, App Exchange, Custom Reports & Dashboards, Custom Objects, Custom Tabs, Email Services, Salesforce.com Data Loader, Security Controls, SOAP, REST, Sandbox data loading, ANT tool, Agile, JIRA, sprint
Education
HCL
India04.2022
9Flights Services Pvt Ltd
India12.2017
Skills
- Salesforcecom CRM
- Admin
- Developer
- Apex
- Visualforce
- Configuration
- Implementation
- Soap API
- Rest API
- Metadata API
- Lightning Experience
- Aura Lightning framework
- Applications
- Components
- Controllers
- Stylesheets
- Visual Flows
- Process Builder
- Apex Triggers
- Apex Classes
- Standard Controllers
- Custom Controllers
- Controller Extensions
- Lightning components
- Lightning controllers
- Salesforce lightning schema builder
- Lightning connect
- Web Component
- Helper
- Style
- Documentation
- Render
- Design
- SVG
- Lightning web components
- Salesforce Lightning Apps
- Events
- Sales Cloud
- Service Cloud
- Community
- Forcecom
- Apttus CPQ
- Custom objects
- Quote
- Quote lines
- CPQ workflow
- Subscription
- Billing
- Invoicing
- Quote to Cash
- Revenue recognition
- QA
- UAT testing
- Validation
- Customization
- Field validations
Certification
- Certified Salesforce Platform Developer- I
- Certified Salesforce Platform Developer- II
- Certified Sales Cloud
- Certified Service Cloud
- Salesforce Certified CPQ Specialist (SU20)
- ADM201-Salesforce Certified Administrator
Timeline
Salesforce Lightning Developer
Emblem Health
07.2023 - Current
Salesforce Developer
Thermofisher Scientific
05.2022 - 06.2023
Salesforce Developer
HCL
01.2018 - 04.2022
Junior Salesforce Administrator
9Flights Services Pvt Ltd
09.2015 - 12.2017
HCL
9Flights Services Pvt Ltd
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