Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Isabel Diaz

Manhattan,NY

Summary

Enthusiastic Insurance Verification Specialist promoting a background in keeping sensitive patient data confidential while maintaining knowledge of Medicaid and private policy benefits. Possessing great relationship building and communication skills. Looking to tackle new challenges with a company that values dynamic skills and a strong work ethic.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Insurance Verification Specialist

Emblem Health
New York, NY
10.2020 - 02.2024
  • Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
  • Maintained accurate documentation on all pre-authorization requests, denials and appeals.
  • Updated patient and insurance data and input changes into company computer system.
  • Entered data in EMR database to record payer, authorization requirements and coverage limitations.

Home Health Aide

Hand & Hand
New York, NY
02.2020 - 04.2020
  • Helping daily living activities, performing housekeeping duties, checking and recording patients' vital signs
  • Administering medicines, noticing changes in health condition, helping with personal care, running errands, and housekeeping
  • Clean and dress wounds.

Scheduler

Breastlink
New York, NY
09.2019 - 02.2020
  • Answered a high volume of phone calls, triaged emergencies and directed other calls to appropriate departments
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Developed and maintained scheduling procedures to ensure timely completion of projects.

Patient Care Coordinator

The Manhattan Center For Gynecology
New York, NY
09.2017 - 09.2019
  • Answered phones, greeted patients and collected patient information, such as demographics and insurance to update medical records and billing claims.
  • Collected feedback, developed resolutions and implemented changes in accordance with departmental, organization, state and federal regulations.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.

Education

Associate of Arts - Business

University of Phoenix
Tempe, AZ
11-2026

High School Diploma -

Washington Irving High School
New York, NY
01.2016

Skills

  • Insurance Coverage Verification
  • Proficient in Microsoft Office
  • HIPAA Compliance
  • Insurance Billing
  • Records Management
  • EMR Software
  • Data Entry Experience
  • Customer Service

Certification

  • Medical Billing and Coding
  • BLS Certification
  • Driver's License

Languages

Spanish

Timeline

Insurance Verification Specialist

Emblem Health
10.2020 - 02.2024

Home Health Aide

Hand & Hand
02.2020 - 04.2020

Scheduler

Breastlink
09.2019 - 02.2020

Patient Care Coordinator

The Manhattan Center For Gynecology
09.2017 - 09.2019

Associate of Arts - Business

University of Phoenix

High School Diploma -

Washington Irving High School
Isabel Diaz