VijayaDitya Yakkala
Memphis,TN
Summary
Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Inspiredge IT Solutions
06.2021 - 06.2022
- Served as primary point of contact for support relating to owned solutions and products.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Updated and maintained current customer support database.
- Performed root cause analysis of reported issues to enact corrections.
- Gathered trend data from customer calls and interactions.
Student Intern
BHEL
04.2018 - 07.2018
- Gained operational knowledge and supported departmental needs.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Planned, prepared and participated in weekly meetings and events.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Analyzed problems and worked with teams to develop solutions.
- Collaborated with senior management on new initiatives to build confidence.
- Provided project progress updates and proposed solutions to issues.
Education
Bachelor of Science - Electronics And Computer Science Engineering
KLUniversity
VaddeswaramMaster of Science - Computer Science
University of Memphis
Memphis, TN12-2024
Skills
- Training and Development
- Project Support
- Bug Tracking
- Help Desk Tools
- Data Analysis
- Windows Servers
- Scripting Languages: PHP, Python, JavaScript, C
- Web Security
- Database Management
- Data Mining
- Cloud Security
- Power BI tools
Certification
- [Web Development ], [Bharat Heavy Electricals Limited] - [3 Months ]
- [RCPL Embedded & Robotics with IOT] [1 Month]
- RCPL Cyber Security
- Andhra Pradesh State Skill Development Corporation (APSSDC)(PYTHON BASIC WORKSHOP)-[6 MONTHS]
- Andhra Pradesh State Skill Development Corporation (APSSDC)(ADVANCED PYTHON WORKSHOP)-[6 MONTHS]
- AWS Certified Solutions Architect – Associate
- Microsoft Azure DP-900 Data Fundamentals Exam Prep Specialization
Additional Information
i have done mini projects on deadlock avoidance and Hamiltonian path using DNA Computing
Cybersecurity: In-depth knowledge of cybersecurity principles, risk assessment, and threat detection.
- Firewall Management: Proficient in configuring and maintaining both hardware and software firewalls to safeguard against cyber threats.
- Network Security: Solid understanding of network protocols, encryption, and intrusion detection/prevention systems.
- Security Assessment: Experience in conducting security assessments and implementing corrective actions.
Timeline
Technical Support Engineer
Inspiredge IT Solutions
06.2021 - 06.2022
Student Intern
BHEL
04.2018 - 07.2018
Bachelor of Science - Electronics And Computer Science Engineering
KLUniversity
Master of Science - Computer Science
University of Memphis
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