Vijaya Jyothi Elugoti
Saint Louis,MO
Summary
Experienced analyst with a strong background in healthcare, offering extensive expertise in problem-solving. Skilled in managing intricate and comprehensive databases encompassing vital patient information. Committed to proactive monitoring and delivering meticulous reports through exceptional technical abilities.
Overview
2
2
years of professional experience
Work History
Quality Check & Technical Support Specialist
Byjus
09.2022 - 07.2023
- Conducted detailed quality assurance checks on IT systems, software, and applications to ensure optimal functionality and compliance with internal standards and external regulations.
- Provided first-line technical support for end-users, troubleshooting and resolving issues related to software, hardware, networking, and system performance.
- Collaborated with cross-functional teams (development, operations) to identify and address recurring issues, contributing to root cause analysis and long-term system improvements.
- Trained junior support staff on technical procedures, Excel best practices, and troubleshooting methods to improve team efficiency and service quality.
- Ensured timely closure of support tickets while meeting SLAs and maintaining high customer satisfaction.
- Assisted in the implementation and testing of new software releases, providing feedback to development teams on system usability and performance.
- Resolved 100 technical support inquiries per day.
Dietician
A4 Hospital
10.2021 - 09.2022
- Helped individuals manage chronic illnesses with dietary management strategies.
- Counseled pregnant women on nutritional requirements and suggestions for healthy diets
- Worked with food service personal to update patient meal programs and public cafeteria menus
- Educated patients, families, and medical practitioners on nutrition.
- Given diet counseling for all types of chronic and clinical diseases
Education
Master of Science - Information Technology Management
Webster University
St. Louis, MO12-2025
Bachelor of Science - Nutrition Sciences
Sims College of Nursing
Guntur, AP07-2021
Skills
- Clinical data management
- Customer experience management
- Technical troubleshooting
- HIPAA compliance
- Healthcare billing
- Microsoft Office ,Excel
- Electronic health records systems
- Business intelligence tools
Languages
English
Telugu
Tamil
Hindi
Malayalam
Timeline
Quality Check & Technical Support Specialist
Byjus
09.2022 - 07.2023
Dietician
A4 Hospital
10.2021 - 09.2022
Master of Science - Information Technology Management
Webster University
Bachelor of Science - Nutrition Sciences
Sims College of Nursing
Similar Profiles
Nadhir ANadhir A
Business Development Associate at ByjusBusiness Development Associate at Byjus
Smriti DubeySmriti Dubey
Biology Faculty at ByjusBiology Faculty at Byjus
Habib Mustafa YamaniHabib Mustafa Yamani
BUSINESS DEVELOPMENT ASSOCIATE at ByjusBUSINESS DEVELOPMENT ASSOCIATE at Byjus