Vijayalakshmi (Vijaya) Arjunan

• Completed on-time deliveries by choosing best and most efficient Agile Methodologies
• Maintained detailed project records of completed or in-progress project deliveries.
• Completed project deliveries to satisfy customer needs.
• Communicated customer complaints, requests and feedback to company management for swift resolution.
• Interpreted maps and followed written and verbal directions.

• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Eliminated downtime and maximized revenue by providing top project quality control.
• Resolved problems, improved operations and provided exceptional service.
• Onboarded new temps by entering into application and setting up in time clock.
• Drove operational improvements which resulted in savings and improved profit margins.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

● Synthesized current business intelligence data to produce reports and polished presentations highlighting findings and recommending changes.

● Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.

● Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.

● Supported leadership team with reporting, analysis and business presentations to inform divisional strategies. ● Worked with team leads and managing leadership, establishing robust talent pool with focus on people and continuous improvement.

● Directed business analysts in executing and delivering various tactical and strategic plans.

● Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts

• Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
• Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
• Mapped process activities to identify shortfalls and identify options to rectify operational inefficiencies.
• Interfaced with cross-functional team of business analysts, developers

Business Team lead, have mentored & lead cross functional teams across the organization.

● Create test scenarios based on the EDW User Acceptance test (or other data) for Acquisition Events Provide input source data for EDI - LAI ETL neighbor testing based on test scenarios.

● Test scenarios Will consist of 5 loans (estimated) for each scenario during cycle 1 and 20 loans (estimated) during cycle 2.

● Review EDI system test output to plan and create LAI expected data (payload) Test environment is setup and completed for LAI to receive data from EDI.

● Smoke test both the environment and each code drop to ensure a test ECF can be consumed from EDI.

● Process EDI system output in LAI ETL and verify actual (payload) data with expected (payload) data Work with EDI team on the discrepancies/issues and use the DRB to resolve issues in a timely fashion.

• Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
• Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
• Collaborated on implementation of collection strategies with collections, risk and fraud teams.
• Improved processes within collections and rigorously tested test and learn strategies throughout collections processes.