VIJAYARJUN D
Sr Consultant
Bengaluru
Summary
Detail-oriented PMO professional with 4+ years of experience in project reporting, governance, and SAP production support. Proven expertise in publishing MIS reports, tracking KPIs, and providing data-driven insights to stakeholders. Strong background in SAP monitoring, ServiceNow ticketing, and ITIL processes, with a focus on operational excellence and continuous improvement.
Overview
5
5
years of professional experience
2
2
Certification
Work History
Senior Consultant (PMO)
Novo Nordisk
Bengaluru, Karnataka
05.2025 - Current
- - Prepared and published daily, weekly, and monthly project status reports (PSR)
- - Developed and maintained MIS dashboards and KPI reports for leadership and stakeholders
- - Created executive summaries and presentations highlighting risks, issues, and project progress
- - Managed RAID logs and ensured consistent reporting across projects
- - Coordinated with teams to gather accurate data for reporting and governance
- - Tracked project performance, resource utilization, and delivery metrics
- - Supported SAP monitoring activities and ensured alignment with operational reporting
- - Managed ServiceNow tickets and generated incident and performance reports
- - Ensured compliance with PMO governance and reporting standards
Senior Consultant
Novo Nordisk
Bengaluru, Karnataka
06.2023 - 04.2025
- - Led proactive monitoring and operational support for SAP landscapes, ensuring high system availability and performance
- - Owned end-to-end monitoring of background jobs, IDocs, RFC queues, batch processes, system logs, dumps, and alerts
- - Performed advanced troubleshooting and resolved medium-complexity SAP incidents independently
- - Acted as primary escalation point between L1 support and L2/L3 technical teams with detailed diagnostics and impact analysis
- - Managed and prioritized incidents and service requests via ServiceNow/Remedy, consistently meeting SLA and KPI targets
- - Played a key role in ITIL processes (Incident, Problem, Change Management) and contributed to RCA and post-incident reviews
- - Mentored junior analysts and ensured adherence to SOPs and monitoring standards
- - Authored and enhanced SOPs, runbooks, and knowledge base articles to improve resolution time
- - Drove continuous improvement initiatives in monitoring, alert handling, and operational efficiency
- - Contributed to operational and performance reporting, highlighting trends, recurring issues, and SLA adherence
Associate Consultant
Novo Nordisk
02.2021 - 05.2023
- - Monitored SAP systems to ensure stability, performance, and availability across production environments
- - Performed real-time monitoring of jobs, IDocs, RFC queues, logs, dumps, and batch processes
- - Conducted initial troubleshooting and resolved standard incidents within defined SLAs
- - Acted as escalation bridge between service desk and L2/L3 teams with detailed issue analysis
- - Managed incidents and service requests using ServiceNow/Remedy with proper documentation and updates
- - Supported ITIL processes including Incident, Problem, and Change Management
- - Assisted in root cause analysis (RCA) and post-incident reviews
- - Created and maintained SOPs, runbooks, and knowledge articles
- - Collaborated with cross-functional teams to ensure smooth daily operations
- - Supported incident reporting and tracking dashboards for operational visibility
Education
Bachelor of Commerce (B.Com) - Computers
JN University
01.2019
Skills
Project management governance
Performance metrics development
L1/L15 SAP support
Change and release management
ITIL methodologies: incident, problem, change Operational excellence strategies Service quality enhancement
Spreadsheet management
Microsoft PowerPoint expertise Executive-level reporting Effective data storytelling
Market trend identification
Collaborative dialogue
Operational efficiency
Certification
- ITIL Foundation
- Agile | Scrum Certification
PERSONAL DETAILS
Languages: [e.g., English, Hindi]
KEY REPORTS & DASHBOARDS
- Project Status Reports (Daily/Weekly/Monthly)
- MIS & KPI Dashboards
- SLA & Performance Reports
- Resource Utilization Reports
- RAID & Risk Reports
- Incident & Ticketing Reports (ServiceNow)
- SAP Monitoring & Operations Reports
- Executive Summary Reports
ADDITIONAL INFORMATION
- Strong analytical and reporting mindset
- Experience in handling production-critical environments
- Ability to translate technical data into business insights
- Effective in cross-team coordination and stakeholder communication
Timeline
Senior Consultant (PMO)
Novo Nordisk
05.2025 - Current
Senior Consultant
Novo Nordisk
06.2023 - 04.2025
Associate Consultant
Novo Nordisk
02.2021 - 05.2023
Bachelor of Commerce (B.Com) - Computers
JN University