Vijay Reddy Gopu
Smyrna,GA
Summary
Accomplished Hotel Management College Principal from Excel College of Hotel Management, adept at fostering teamwork and collaboration while driving innovation in customer service. Leveraged problem-solving and critical thinking to enhance organizational performance, achieving significant improvements in customer satisfaction. Skilled in computer applications and known for exceptional communication, I mentor future leaders, ensuring continuous growth and efficiency.
Overview
18
18
years of professional experience
Work History
Hotel Management College Priniciple
Excel College of Hotel Management
02.2014 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Food and Beverage Faculty
Leo Academy
03.2011 - 12.2014
- I Assisted students in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
- I Trained a students Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
Food and Beverage Faculty
Pinnacle College Of Hotel Management
12.2009 - 02.2011
Junior Food and Beverage Captain
TAJKRISHNA
01.2007 - 11.2009
- Streamlined the ordering process for increased efficiency and accuracy in delivering orders.
- Established rapport with regular customers by remembering preferences, fostering lasting relationships through personalized interactions.
- Aided in inventory management, ensuring adequate stock levels and minimizing waste.
- Assisted in menu development, incorporating seasonal ingredients and popular trends for an appealing selection.
- Increased repeat business with exceptional attention to detail in fulfilling customer preferences and dietary needs.
- Handled customer complaints professionally, resolving issues promptly to maintain satisfaction and loyalty.
- Improved team morale through consistent communication and collaboration with fellow staff members.
- Kept up-to-date knowledge of current trends in the food and beverage industry which resulted in innovative ideas being introduced into the establishment.
- Participated in promotional events to boost restaurant visibility within the local community, attracting new clientele.
Food-and-beverage-Guest Relation Executive(GRE)
CROWN PLAZA SURYA
06.2004 - 12.2006
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Education
Bachelor of Arts - Bachelors in Hotel Management And Catering (BCTCA)
Culinary Academy of India
Hyderabad,India06-2004
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Timeline
Hotel Management College Priniciple
Excel College of Hotel Management
02.2014 - 08.2022
Food and Beverage Faculty
Leo Academy
03.2011 - 12.2014
Food and Beverage Faculty
Pinnacle College Of Hotel Management
12.2009 - 02.2011
Junior Food and Beverage Captain
TAJKRISHNA
01.2007 - 11.2009
Food-and-beverage-Guest Relation Executive(GRE)
CROWN PLAZA SURYA
06.2004 - 12.2006
Bachelor of Arts - Bachelors in Hotel Management And Catering (BCTCA)
Culinary Academy of India
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