Vikas Sharma
Senior IT Project Manager
Brookfield,WI
Summary
High-achieving Project Management professional with 14+ years of experience delivering high-impact solutions across Finance, E-Commerce, Retail, Telecom, and Workforce Development sectors. Proven track record of leading successful projects that drive business value, enhance customer satisfaction, and deliver strong ROI. Expert in aligning project objectives with organizational strategy, optimizing resources, and implementing scalable solutions. Recognized for boosting operational efficiency, increasing profitability, and ensuring compliance throughout the project lifecycle.
Overview
14
14
years of professional experience
3
3
Certificates
Work History
Lead Project Manager
CGI
11.2021 - Current
- Working as the Lead Project Manager at AT&T's operations, automation & engineering division
- Strategic Planning & Prioritization : Define product vision, roadmap, and prioritize multiple projects, analyzing ROI for Go/No-Go decisions
- Project Oversight & Risk Management : Set scope and deliverables, mitigate risks, and manage dependencies across cross-functional teams
- Progress Tracking & Reporting : Monitor KPIs and project progress in ServiceNow, updating AT&T leadership
- Agile Leadership : Act as Release Train Engineer, leading ART ceremonies and team activities to ensure deliverables and foster collaboration
- Championed continuous improvement initiatives through evaluation of processes, identification of inefficiencies, and implementation of best practices.
- Led projects to migrate AT&T in-housel legacy applications (AERO, CREOLA) to cloud platforms like Azure, ServiceNow, resulting a saving of $4M in annual infrastructure costs, reduced system downtime by 90% , and increased system scalability to handle double the previous user capacity
- Optimized resource allocation through task prioritization and workload balancing, increasing team sprints velocity by 20%
Lead Project Manager
Dept. of Workforce Development
02.2017 - 11.2021
- Worked as Lead project manager and successfully delivered many new applications such as Asset Financials, Wisconnect, ETPL as well as led projects for enhancement of multiple applications (Job Center of Wisconsin, WOTC, EWOTC)
- Project Planning & Feasibility : Conduct feasibility studies, create detailed project plans with schedules and budgets, and assess resource needs and potential risks
- Risk & Compliance Management : Implement risk management strategies with contingencies; ensure compliance with DET security governance
- Stakeholder Coordination : Act as the primary contact from planning through execution, coordinating with release teams and facilitating UAT for timely releases
- Team Leadership & Training : Plan and conduct end-user training sessions to aid user adoption
- Led a major overhaul of the Wisconsin Job Center (WJS) system to replace a 20-year-old legacy platform with a modern, cloud-based solution. This involved consolidating data, improving the UI interface, and automating workflows.
- Spearheaded the creation of a centralized workforce analytics dashboard that consolidates data on employment rates, job placements, and training program effectiveness across multiple programs.
- Improved data sharing accuracy, reduced redundant reporting tasks, and provided other state agencies with real-time workforce data, enabling faster response to employment trends.
Project Manager
Kohls
02.2016 - 12.2016
- Worked as a Project Manager for developing B2B mobile application (Omni-Channel fulfillment) to support Kohl's associates to fulfill customers' orders for store pick-up using Bluebird (Windows 8& 10) mobile device
- Team Leadership & Project Delivery : Led cross-functional team of developers, testers, UX designers, and analysts to deliver the omni-channel Buy Online, Pick Up at Store project
- Stakeholder Coordination & Change Management : Coordinated with business partners for deliverable sign-offs; developed and implemented change management plans for scope, schedule, or budget adjustments
- Risk Management & Agile Ceremonies : Monitored and mitigated project risks, led agile ceremonies, including grooming, sprint planning, and demos
- Pilot Deployment : Oversaw application pilot in Wisconsin stores and ensured technical documentation and user manuals were prepared for future reference
- Led the initial rollout of Kohl's BOPUS program across more than 600 stores , integrating online and in-store systems, training employees, and ensuring a seamless customer experience
- Optimized the BOPUS order fulfillment process by implementing an efficient picking and staging system, allowing store associates to prepare orders quickly and accurately.
- Achieved a 98% inventory accuracy rate for BOPUS items, decreased order cancellations by 30% , and reduced customer inquiries related to order availability by 20%
Senior Project Manager
AT&T
06.2013 - 01.2016
- Served as Senior Project Manager for the NGEAG project, which involved developing an Open Application Programming Interface (API) solution to support service providers, application developers, and end-users
- Project Planning & Stakeholder Collaboration : Collaborated with stakeholders to gather requirements, define objectives, develop a project roadmap, and set timelines, budgets, and resource needs
- Design & Development Oversight : Worked with architects and developers on technical design; ensured security, scalability, and performance; facilitated design reviews to secure approvals
- Agile Execution & Progress Monitoring : Applied Agile methodology with MVP releases; led daily stand-ups, backlog grooming, and scrum of scrums; tracked progress via Scrum/Kanban boards
- Conducted PI Planning, Inspect & Adapt for each Program Increment
- Testing & Release Coordination : Developed testing strategies across phases (UAT, integration); coordinated with release teams for timely launches and ensured a seamless transition to go-live
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives to successfully deliver NGEAG project with scope, budget
- Created a new revenue stream for AT&T, with annual revenue growth from API usage and additional upsell opportunities for 5G and edge computing services.
- Successfully launched the NGEAG API suite with monetization, attracting enterprise clients from sectors such as IoT, gaming, and AR/VR resulting $10M+ in new revenue in the first year and grew the API client base by 30% quarter-over-quarter.
Senior Project Manager
Sapient Nitro
09.2012 - 05.2013
- Led Search Engine Optimization and Development of Mobile App for android & iOS projects for a leading B2B company, Sonepar to enhance user shopper experience by revamping web experience using SOLR as SEO tools and by development of brand-new mobile/ tablet app
- Requirements Gathering & Scope Definition : Coordinated with business users to capture goals, requirements, and business rules; defined project scope, cost, objectives, and deliverables with stakeholders
- Project Planning & Resource Allocation : Developed project plans, schedules, and budgets; allocated resources, including team members, equipment, and budget, to meet project milestones efficiently
- Team Leadership & Collaboration : Managed cross-functional teams, including offshore developers and UX designers, to ensure clear roles, workflow consistency, and timely completion
- Testing & Post-Production Support : Oversaw UAT testing and obtained client sign-offs; coordinated with support teams to address post-production issues during the warranty period
- Successfully delivered the SOLR tool on Sonepar's website and increased the hit-to-miss ratio for product searches by 40%.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
Project Manager
DELOITTE
04.2011 - 08.2012
- Acted as Project Manager for developing DCW Next Gen, a Deloitte B2C SharePoint application on the VB 2010 platform for TAX practitioners to manage client tax packages, and USIR, an internal VB+ application facilitating tax professionals' US-to-India rotation planning, approvals, and evaluations.
- Stakeholder Engagement & MVP Deployment : Collaborated with stakeholders to define high-level requirements and establish the MVP, setting clear scope and priorities
- Iterative Development & Resource Management : Scoped project phases for iterative releases and assigned resources to support rapid prototyping, development, and testing cycles
- Progress Tracking : Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Quality Assurance & Issue Resolution : Coordinated QA, unit, and UAT testing, addressing defects quickly to ensure high-quality deliverables in each iteration
- Successfully delivered USIR applications and 4000 Tax Practitioners enrolled to USIR program.
- Generated additional revenue of $800,000 in Tax year 2011 by getting new corporate contracts.
Senior Business Analyst
Kohl's
08.2010 - 04.2011
- Project- Migration of EDW Data warehouse to Teradata & using Micro strategy for R&A
- Process Documentation & Requirement Gathering : Defined and documented 'As-Is' and 'To-Be' processes using context, business process, and ER diagrams; collaborated with SMEs to align requirements with business objectives
- Data & Inventory Reporting : Created SAS documentation for inventory forecasting and gathered functional, nonfunctional, and data requirements to guide development
- Data Integration & Testing : Managed Teradata and Mainframe integration for reporting; conducted data testing from source to target using Toad
- E-commerce Module Management : Supported B2C ATG E-commerce modules, handling catalog, profile, order, and cart management
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Education
Bachelor of Science - Information Technology
03.1995 - 08.1999
Skills
Software Development Life Cycle
IT Project & Program Management
Web Content Management
Data Protection
JAD & Focus group sessions
Business & Quality Analysis
Risk Assessment & Mitigation
Client Relationship Management
Change Management & Process Optimization
Strategic Planning & Budget Oversight
Cross-Functional Coordination
Stakeholder Management
Advanced understanding of ServiceNow, Salesforce, PowerBI, SharePoint, SEO Tools, Statistical Analytics System (SAS)
Certification
SAFe Agile Scrum Master
Timeline
Lead Project Manager - CGI
11.2021 - Current
Lead Project Manager - Dept. of Workforce Development
02.2017 - 11.2021
Project Manager - Kohls
02.2016 - 12.2016
Senior Project Manager - AT&T
06.2013 - 01.2016
Senior Project Manager - Sapient Nitro
09.2012 - 05.2013
Project Manager - DELOITTE
04.2011 - 08.2012
Senior Business Analyst - Kohl's
08.2010 - 04.2011
Poona University - Bachelor of Science, Information Technology
03.1995 - 08.1999
Accomplishments
- Led projects to migrate AT&T in-house legacy applications (AERO, CREOLA) to ServiceNow and Azure cloud platforms, resulting in $4M in annual infrastructure cost savings, 90% reduction in system downtime, and double the previous system scalability.
- Optimized resource allocation through task prioritization and workload balancing, increasing team sprint velocity by 20%.
- Awarded the “Lone Star” award for exemplary leadership and project success, enhancing client satisfaction.
- Led a major overhaul of the Wisconsin Job Center (WJS) system, replacing a 20-year-old legacy platform with a modern, cloud-based solution that consolidated data, improved UI, and automated workflows.
- Spearheaded the creation of a centralized workforce analytics dashboard, consolidating data on employment rates, job placements, and training program effectiveness.
- Improved data sharing accuracy, reduced redundant reporting tasks, and enabled real-time workforce data access for state agencies, allowing faster responses to employment trends.
- Led the initial rollout of Kohl’s BOPUS program across more than 600 stores, integrating online and in-store systems, training employees, and ensuring a seamless customer experience.
- Optimized the BOPUS order fulfillment process by implementing an efficient picking and staging system, achieving 98% inventory accuracy, 30% reduction in order cancellations, and 20% decrease in customer inquiries about order availability.
- Successfully launched the NGEAG API suite with monetization, attracting enterprise clients from IoT, gaming, and AR/VR sectors, generating $10M+ in new revenue in the first year and growing the API client base by 30% quarter-over-quarter.
- Created a new revenue stream for AT&T, driving annual revenue growth through API usage and upsell opportunities for 5G and edge computing services.
- Achieved a 30% increase in sales from search-driven traffic, improved average order value (AOV) by 15%, and grew search-originated revenue by $5 million annually.
- Leveraged Solr’s capabilities to deliver personalized search results, increasing customer lifetime value by 40%, generating an additional $4 million in annual revenue, and improving repeat purchase frequency by 20%.
- Successfully delivered USIR applications, enrolling 4,000 Tax Practitioners into the USIR program.
- Generated an additional $800,000 in revenue during Tax Year 2011 by securing new corporate contracts.
Awards
Awarded “Lone Star” award at AT&T for exemplary leadership and project success, increasing client satisfaction.
Projects
- AT&T (CGI), November 2021 – Current: Migrated in-house legacy applications to ServiceNow and Azure, saving $4M annually, reducing downtime by 90%, and doubling system scalability.
Managed multiple projects within AT&T’s Operations, Automation & Engineering division, serving as Release Train Engineer for Agile ceremonies.
- Department of Workforce Development (DWD), Madison, WI, February 2017 – November 2021: Delivered applications like Asset Financials, Wisconnect, and ETPL while enhancing legacy systems such as the Wisconsin Job Center.
Overhauled a 20-year-old platform, consolidated workforce data, and created a centralized analytics dashboard, enabling real-time insights.
- Kohl’s, Milwaukee, WI, February 2016 – December 2016: Led the development of a B2B mobile app for Buy Online, Pick Up in Store (BOPUS), integrating online and in-store systems for 600+ stores.
Optimized order fulfillment, achieving 98% inventory accuracy, and reduced cancellations by 30%.
- AT&T, Hoffman Estates, Chicago, IL, June 2013 – January 2016: Managed the Next Generation Edge Access Gateway (NGEAG) project, launching API solutions that generated $10M+ in revenue and grew the client base by 30%.
- Sapient Nitro, September 2012 – May 2013: Enhanced Sonepar’s B2B web experience with SOLR-based SEO and developed a mobile app for Android and iOS, increasing sales from search traffic by 30%.
- Deloitte, April 2011 – August 2012: Delivered DCW Next Gen, a SharePoint application for managing tax packages with automated workflows.
Developed USIR, a tracking system for tax professionals’ rotations, generating $800K in additional revenue in its first year.
- Kohl’s, WI, August 2010 – April 2011: Migrated the EDW Data Warehouse to Teradata and implemented MicroStrategy for reporting and analytics, improving data accuracy and insights.
Awards
Awarded “Lone Star” award at AT&T for exemplary leadership and project success, increasing client satisfaction.
Projects
- AT&T (CGI), November 2021 – Current: Migrated in-house legacy applications to ServiceNow and Azure, saving $4M annually, reducing downtime by 90%, and doubling system scalability.
Managed multiple projects within AT&T’s Operations, Automation & Engineering division, serving as Release Train Engineer for Agile ceremonies.
- Department of Workforce Development (DWD), Madison, WI, February 2017 – November 2021: Delivered applications like Asset Financials, Wisconnect, and ETPL while enhancing legacy systems such as the Wisconsin Job Center.
Overhauled a 20-year-old platform, consolidated workforce data, and created a centralized analytics dashboard, enabling real-time insights.
- Kohl’s, Milwaukee, WI, February 2016 – December 2016: Led the development of a B2B mobile app for Buy Online, Pick Up in Store (BOPUS), integrating online and in-store systems for 600+ stores.
Optimized order fulfillment, achieving 98% inventory accuracy, and reduced cancellations by 30%.
- AT&T, Hoffman Estates, Chicago, IL, June 2013 – January 2016: Managed the Next Generation Edge Access Gateway (NGEAG) project, launching API solutions that generated $10M+ in revenue and grew the client base by 30%.
- Sapient Nitro, September 2012 – May 2013: Enhanced Sonepar’s B2B web experience with SOLR-based SEO and developed a mobile app for Android and iOS, increasing sales from search traffic by 30%.
- Deloitte, April 2011 – August 2012: Delivered DCW Next Gen, a SharePoint application for managing tax packages with automated workflows.
Developed USIR, a tracking system for tax professionals’ rotations, generating $800K in additional revenue in its first year.
- Kohl’s, WI, August 2010 – April 2011: Migrated the EDW Data Warehouse to Teradata and implemented MicroStrategy for reporting and analytics, improving data accuracy and insights.