VIKAS BOHRA

• Managed product lifecycle of multiple proprietary SaaS solutions for 7+ top-tier pharmaceutical and diagnostic clients in the healthcare industry.
• Presided over the comprehensive management of projects from initiation to completion, encompassing process administration, deployment, continuous product enhancements and development.
• Cross-functional coordination between internal and external teams, vendor integration processes, ensuring seamless and effective deliveries.
• Initiated and monitored the progression of tech implementations and feature development, while supervising quality checks to ensure a seamless and efficient working environment for digital solutions.
• Managed API integrations, Email domain DNS management, Postmaster tools maintaining efficient working of SaaS solutions.
• Managed & improvised digital channel engagements (SMS, WhatsApp, Email), all the while keeping in mind the regulations associated with the channel engagements (TRAI Policies, Google & Yahoo email regulations etc)
• Provided client success support by creating detailed reports and proposed critical metrics, aiding clients in evaluating and applying effective measures for enhancing ongoing projects.
• Effective resource allocation, balancing workload across the team while at the same time enhancing overall team performance by providing regular coaching, feedback, and skill development opportunities thus promoting their development in performance and project management skills.

• Worked with two leading US-based retailer projects - Walmart, Macy's on their e-commerce platforms with the focus on digital inventory management, Taxonomy Review, Categorization, Item Content & Attribution, Client Onboarding, management & support.
• Managed project plans, schedules, and tracked project deliverables to ensure successful project completion

Project Walmart

• Provided Site Merchandising Management for electronics category on Walmart - handling 21 product attributes - the highest in the project - and maintained precise online inventory records.
• Managed reattribution and shelf audit processes for listed products, including Taxonomy review, ETA derivation, and resource allocation.
• Created road maps and training sheets for a team of 15+ to efficiently deliver projects
• Conducted weekly interactions with the Client on Project Updates & On-going priorities/delivery and manage TATs and ETAs
• Conceptualized training documents which help facilitate reduced ETAs for client deliverables by 20%
• Delivered consistent results under tight deadlines by prioritizing tasks effectively and guiding team members toward successful outcomes hereby maintaining 98% accuracy on project deliveries which was 3% higher than the company standard

Project Macy's

• Handled client management for Macy's, facilitating their onboarding onto the Ecommerce platform, resolving queries, managing item setup, and performing data analysis.
• Managed
• Led a team of 35-40 members, ensuring timely, high-quality output delivery and continuous process improvement.

• Collated data for over 100 start-up companies
• Engaged with more than 200 clients to understand their requirements
• Promoted new services to clients, leading to further meetings and discussions
• Successfully onboarded new SMEs by providing enterprise solutions to various organizations.