Vikeshkumar Khurana
Ashburn,VA
Summary
Accomplished Business Analyst at Adit Microsys, adept in data analytics and business process improvement, significantly enhancing project delivery timelines. Demonstrated leadership in high-pressure environments, ensuring customer satisfaction and team collaboration. Skilled in SQL and proficient in fostering professional relationships, achieving operational excellence across diverse roles.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Passenger Service Agent(Operational Lead)
Swissport USA
02.2023 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
- Oversaw ticketing, gate and ramp services.
- Aided passengers in locating lost luggage by effectively liaising with baggage claim representatives and other airline staff members.
- Take care of all flight operations.
Administrative Assistant
Elecon Engineering Company
04.2020 - 10.2022
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Assisted coworkers and staff members with special tasks on daily basis.
Business Analyst
Adit Microsys
01.2017 - 03.2020
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
Customer Service Representative
Kotak Mahindra Bank
01.2014 - 12.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Financial Security Advisor
ICICI Securities
04.2012 - 12.2013
- Managed a diverse portfolio of clients, adapting services to address unique requirements and preferences.
- Analyzed clients'' financial situations to identify opportunities for growth and risk mitigation.
- Enhanced client satisfaction by providing personalized financial security advice and solutions.
- Conducted thorough market research to stay updated on industry trends and provide accurate recommendations.
- Identified new business opportunities through proactive networking efforts within the local community.
- Developed comprehensive financial plans for clients, addressing their short-term and long-term goals.
- Assisted clients in understanding investment products, enabling informed decision-making processes.
Education
FRM(Financial Risk Management) - Finance
GARP
Google Data Analytics - Data Analysis
Coursera
03.2023
MBA - Finance
Sardar Patel University
Vallabh Vidyanagar, Gujarat INDIA04.2012
Bachelor of Engineering - Instrumentation & Control
SVIT
Vasad, Gujarat, INDIA11.2009
Skills
- Customer Service Management
- Tableau Expertise
- Financial Advising
- Data and Analytics
- Business process improvement
- SQL Proficiency
- Team Leadership
- Issue Resolution
- Decision-Making
- Operations Management
- Product Management
- Microsoft Office Suite
Certification
- Financial Risk Management (FRM)
I am currently accruing work experience to receive my FRM designation.
- Google Data Analytics.(March-2022)
Timeline
Passenger Service Agent(Operational Lead)
Swissport USA
02.2023 - Current
Administrative Assistant
Elecon Engineering Company
04.2020 - 10.2022
Business Analyst
Adit Microsys
01.2017 - 03.2020
Customer Service Representative
Kotak Mahindra Bank
01.2014 - 12.2016
Financial Security Advisor
ICICI Securities
04.2012 - 12.2013
FRM(Financial Risk Management) - Finance
GARP
Google Data Analytics - Data Analysis
Coursera
MBA - Finance
Sardar Patel University
Bachelor of Engineering - Instrumentation & Control
SVIT
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