NEVAEH DOWDEN
East Orange,NJ
Summary
I am a customer-focused professional ready to go above and beyond to satisfy clients, boost satisfaction, and foster a sense of loyalty. I will expertly address a variety of issues with a focus on finding solutions and close attention to detail. I excels at problem-solving, documentation, and research. Employee that is very driven and eager to take on new tasks with excellent interpersonal skills, flexibility, and strong work ethic. Very proficient at picking up new abilities fast and functioning efficiently without supervision.
Overview
6
6
years of professional experience
Work History
Passenger Service Agent (Lead)
G2 Secured Staff
Newark, New Jersey
08.2024 - Current
- Assisted customers with information on routes, gates, terminals, baggage and boarding concerns
- Carried and operated radio or pager to communicate with airport personnel
- Uphold uniform and conduct guidelines to maintain professional appearance
- Pushed wheelchairs with passengers through terminal and gate areas to ease transport
- Operated computerized system to handle ticketing and check-ins
- Coordinated with internal resources to process passenger information and dispatch flights on time
- Keyed passenger information into ticketing reservation system to process boarding passes
- Oversaw employee work schedules and delegated daily assignments
- Assisted passengers with reservations, ticketing and adjustments to itinerary
- Delegated tasks to employees and monitored activities and task completion
- Completed opening and closing duties to facilitate business operations
- Resolved customer complaints and reported issues to senior management
- Reinforced rules to promote superior employee performance
- Uphold company standards and compliance requirements for operations
- Coached and trained employees and managed daily work assignments to enhance operations
Passenger Service Agent
Prospect Airport Services
Newark, NJ
05.2023 - 08.2024
- Keyed passenger information into ticketing reservation system to process boarding passes
- Pushed wheelchairs with passengers through terminal and gate areas to ease transport
- Carried and operated radio or pager to communicate with airport personnel
- Backed wheelchairs down jetways to safely overcome decline of ramp
- Transported individuals requesting wheelchair service to and from desired locations
- Aided customers with TSA checkpoint screenings
- Greeted customers, answered questions and discussed services
- Communicated with gate agents to coordinate assistance boarding
- Helped customers enter airplane, locate seat and stow luggage
- Assisted fully disabled passengers into the aircraft with aisle chair directly to their seat.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
- Managed customer complaints in a professional manner while providing solutions to resolve issues.
Ambassador
Amazon
Edison, NJ
09.2021 - 04.2023
- Trained newly hired top talent to fill key positions and maximize productivity
- Moved large and bulky items manually or with pallet jacks or forklifts
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment
- Staged and sorted multiple types of products for loading
- Prepared and completed warehouse orders for delivery or pickup according to schedule
- Assisted management
- Preformed audits on new and current employees
Sales Associate
Levis Strauss & Co
Elizabeth, NJ
01.2019 - 03.2020
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
- Helped customers find specific products, answered questions, and offered product advice
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
High School Diploma -
Thomas Jefferson Arts Academy
06.2021
Skills
- Strong Organization
- Check-in procedures
- Reservation Processing
- Customer Service Management
- Passenger Assistance
- Security Screenings
- Boarding support
- Checking in passengers
- Pre-boarding checking
- Performance Improvements
- Investigating problems
- Sales expertise
- Promotional support
- Payment Processing
- Client Service
- Teamwork and Collaboration
- Conflict Resolution
- Customer Service
- Positive and professional
- Goal-Oriented
- Listening Skills
- Complex Problem-Solving
- Professional Demeanor
- Time Management
- Excellent communication skills
Additional Information
While working at Amazon, my position changed from regular associate to an Ambassador in which I trained new hires and current employees who needed to be retrained. Later, I also ended up doing process guides in which I audited employees, assisted the managers in whatever they requested, made sure the operation kept running and responded to employees' requests for help. During working for Prospect airport services I was in training for shift lead, But since the company switch currently while working for G2 I am a shift lead.
Activities
- Trying new hobbies
- Exercising
- Reading
- Learning new skills
- Learning different languages
- Researching/ Studying
- Babysitting
- Assisting the young and elderly
- Personal assistant work
Timeline
Passenger Service Agent (Lead)
G2 Secured Staff
08.2024 - Current
Passenger Service Agent
Prospect Airport Services
05.2023 - 08.2024
Ambassador
Amazon
09.2021 - 04.2023
Sales Associate
Levis Strauss & Co
01.2019 - 03.2020
High School Diploma -
Thomas Jefferson Arts Academy