Eeghan Pease
Carrollton,TX
Summary
I am looking for an opportunity to grow and build a career.
Overview
6
6
years of professional experience
Work History
Billing agent
Charter communications
07.2023 - 04.2024
- Take inbound calls, help customers understand their bill, take payments, transfer calls as needed, update customer accounts, assist customers with upgrading and downgrading services
Support
William Sonoma
11.2022 - 05.2023
- Answer inbound calls, track shipments as requested by customers, coordinate with manufacturer, hub and distribution center to locate missing items, contact local hubs regarding missed, schedule deliveries, process returns and exchanges as needed
Supervisor
247.ai
04.2022 - 11.2022
- Answer customer escalated calls and regarding pricing, online order issues, same day delivery, take calls from in the store associates regarding products and pricing and company policy
CSR
Florence
08.2020 - 04.2022
- Monitor and track home insurance coverage for home loans, coordinate with multiple departments to come to the best solution for borrower issues, send regular and overnight payments as needed
CSR
Ameri-Source Bergen
11.2019 - 03.2020
- Locate calls to verify current medical benefits, update patient profile as needed, handle inbound calls, coordinate with other departments to make sure claims are processed, handle escalated calls
CSR
Iqor
06.2018 - 11.2019
- Locate calls to verify current medical benefits, update patient profile as needed, handle inbound calls, coordinate with other departments to make sure claims are processed, handle escalated calls
Education
Pharmacy -
Arizona College
Glendale, AZ06.2016
Skills
- Billing
- Payments
- Keyboarding
- Customer service
- Insurance verification
- HIPAA
- Order tracking
- AS400
- Word and Excel
Timeline
Billing agent
Charter communications
07.2023 - 04.2024
Support
William Sonoma
11.2022 - 05.2023
Supervisor
247.ai
04.2022 - 11.2022
CSR
Florence
08.2020 - 04.2022
CSR
Ameri-Source Bergen
11.2019 - 03.2020
CSR
Iqor
06.2018 - 11.2019
Pharmacy -
Arizona College
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