Summary
Overview
Work History
Education
Skills
Languages
Timeline
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VIKI RICHARDSON-BELL

DAYTON,TX

Summary

Dynamic professional with a proven track record as an Uber Driver, excelling in customer service and safety. Recognized for achieving high customer ratings through exceptional communication and punctuality. As an Owner of Rena's Undeniable-U-Lounge, enhanced client relationships and operational efficiency, driving repeat business and satisfaction. Skilled in schedule management and vehicle maintenance.

Professional driver with focus on delivering exceptional service and ensuring passenger safety. Known for reliability, strong communication skills, and adaptability in changing conditions. Collaborative team player who works well with others and consistently achieves results.

Experienced with ensuring safe and timely transportation of passengers. Utilizes effective route planning and navigation skills to maximize efficiency and customer satisfaction. Track record of maintaining clean and well-maintained vehicle to ensure pleasant ride for clients.

Diligent [Desired Position] seeking new opportunities with background in rideshare driving. Proven ability to ensure safe and timely transportation for passengers while delivering excellent customer service. Demonstrated effective route planning and adaptability in dynamic environments.

Overview

3
3
years of professional experience

Work History

Uber Driver

Uber
04.2022 - Current
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.

Owner

Rena"s Undeniable-U-Lounge
04.2022 - 01.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.

Education

High School Diploma -

Kashmere High School
Houston, TX
05-2021

Skills

  • Schedule management
  • Excellent navigation
  • Customer service
  • Vehicle maintenance
  • Punctuality
  • Customer engagement
  • Passenger transportation
  • Safe driving
  • Cleanliness

Languages

English
Full Professional

Timeline

Uber Driver

Uber
04.2022 - Current

Owner

Rena"s Undeniable-U-Lounge
04.2022 - 01.2024

High School Diploma -

Kashmere High School
VIKI RICHARDSON-BELL