Vikia Jennings
Kennesaw,GA
Summary
Dedicated Human Resources professional with expertise in managing employee records and supporting recruitment processes. Demonstrated ability to enhance workplace culture and improve HR workflow, contributing to increased employee satisfaction. Strong organizational, communication, and confidentiality skills ensure effective handling of sensitive information. Committed to fostering a positive work environment and optimizing HR functions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
MSP OPERATION SPECIALIST
Indeed
Atlanta, GA
10.2023 - 02.2025
- Created comprehensive reports for monitoring business performance.
- Developed and organized comprehensive employee onboarding procedures, achieving 100% documentation.
- Provided administrative support to hiring managers during interview and recruitment phases.
- Managed extensive inbound and outbound communication flow, facilitating smooth exchanges with clients and stakeholders.
SR. CLIENT SERVICES ADMINISTRATOR
Delta Airlines via Agile One
Atlanta, Remote
04.2022 - 08.2022
- Conducted intake calls to collect and communicate critical client information, ensuring clear and concise messaging
- Engaged with clients and internal teams to support business development and service enhancements
- Provided high-touch customer service, addressing concerns and delivering effective solutions
MSP PROGRAM COORDINATOR
ABM via Guidant Global
Houston, Remote
06.2021 - 04.2022
- Managed high-volume inbound and outbound communications to maintain client engagement
- Assisted with sales processes by gathering customer information and ensuring service alignment
- Developed strong customer relationships, ensuring retention and satisfaction
RECRUITING ASSISTANT
Benevis via Hunter & Spence
Marietta, Contractor
06.2019 - 10.2019
- Conducted screenings for 60+ candidates per week, maintaining clear and professional interactions.
- Conducted skills assessments and product presentations to potential candidates
- Built strategic partnerships to develop a strong pipeline of talent, aligning with company objectives
- Conducted reference checks and employment verifications to validate candidates.
People & Talent Coordinator
PrimeRevenue
Atlanta, GA
03.2016 - 06.2019
- Supported HR objectives across EMEA, APAC, and US regions, ensuring effective collaboration with multicultural teams.
- Led the implementation of Jobvite ATS, streamlining recruitment workflows and enhancing hiring efficiency.
- Enhanced onboarding by developing SOPs, employee packets, and file systems.
- Developed detailed system manuals for platforms such as Jazz HR, TriNet HRIS, and Trakstar to promote effective use and streamline operations.
- Coordinated interviews between hiring managers and applicants.
Education
Associate of Science - Biology
Georgia State Perimeter College
Atlanta, GASkills
- Employee Records Management
- Recruitment & Onboarding Support
- HR Policies & Benefits Administration
- Training Coordination
- Confidentiality & Compliance
- Microsoft Office Proficiency
- Strong Communication & Organization
- HRIS management
- Background checks
- Onboarding and training
Certification
- Beeline System Certification Level I
- Lean Six Sigma Certification
References
References available upon request.
Timeline
MSP OPERATION SPECIALIST
Indeed
10.2023 - 02.2025
SR. CLIENT SERVICES ADMINISTRATOR
Delta Airlines via Agile One
04.2022 - 08.2022
MSP PROGRAM COORDINATOR
ABM via Guidant Global
06.2021 - 04.2022
RECRUITING ASSISTANT
Benevis via Hunter & Spence
06.2019 - 10.2019
People & Talent Coordinator
PrimeRevenue
03.2016 - 06.2019
Associate of Science - Biology
Georgia State Perimeter College
Similar Profiles
Neha GautamNeha Gautam
Operations Analysis Lead at IndeedOperations Analysis Lead at Indeed
William RoddenberryWilliam Roddenberry
Software Engineering Manager at IndeedSoftware Engineering Manager at Indeed
Erica ArrudaErica Arruda
Director, Top Accounts Program at IndeedDirector, Top Accounts Program at Indeed