Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Bivens

Adams,TN

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

25
25
years of professional experience

Work History

Prison Guard

Gulf C.I.
10.2023 - Current
  • Improved inmate behavior by enforcing strict disciplinary procedures and maintaining consistent communication.
  • Reduced incidents of violence through regular monitoring of inmate interactions and proactive intervention.
  • Enhanced prison safety by conducting thorough cell searches for contraband items.
  • Maintained order during meal times, recreation periods, and other daily activities to ensure a stable environment.
  • Provided support to fellow officers in crisis situations, leading to successful conflict resolution and improved teamwork.
  • Increased overall prison security through diligent monitoring of surveillance cameras and reporting any suspicious activity immediately.
  • Collaborated with medical staff to address inmate health concerns promptly, ensuring appropriate care was received as needed.
  • Contributed to effective rehabilitation programs by coordinating with counselors and offering guidance to inmates on available resources.
  • Promoted a respectful environment within the prison community through fair treatment of all inmates regardless of background.
  • Supported successful reintegration efforts by mentoring inmates nearing release dates and providing guidance on life skills and employment opportunities.

Rural Mail Carrier

United States Postal Service, USPS
10.2010 - 10.2023
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Organized mail ahead of delivery runs for correct routing.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
  • Secured and properly stored packages for delivery to eliminate damage risks.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Observed traffic and safety regulations for safe transport and delivery of mail.
  • Altered routes to accommodate changing conditions or road closures in delivery areas.

Training Facilitator

United States Postal Service, USPS
03.2016 - 06.2021
  • Documented class attendance and participation and provided feedback to management.
  • Identified areas in need of improvement and implemented solutions.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Administered assessments before, during and after courses.
  • Monitored field trips and special events to maintain safety and increase attendee retention.
  • Selected, developed and delivered classroom and online training materials to meet program needs.
  • Monitored training reports within learning management system for respective roles to promote initial and annual training completion.

Mental Health Specialist

United States Army
12.1998 - 11.2002
  • Documented client progress in confidential files.
  • Communicated with clients to develop social and psychiatric observations.
  • Monitored patients and assessed suicide risks.
  • Performed client assessments and developed treatment plans.
  • Presented lectures and seminars in community to increase awareness of mental health issues.
  • Observed and monitored client behavior and responses to treatment.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.

Education

Associate of Science - Computer Science

Draughons Jr. College
Clarksville
09.2009

Skills

  • Training Junior Team Members
  • Critical Thinking
  • Customer Needs Assessments
  • Post Office Operations
  • Reading Comprehension
  • Complex Problem-Solving
  • Routing Accuracy
  • High-Priority Mail
  • Delivery Records
  • Route Deliveries
  • Mail-Sorting and Delivery Sequence
  • Local Area Route Knowledge
  • Cultural Sensitivity
  • De-Escalation Techniques
  • Emergency Response
  • Inmate Management

Timeline

Prison Guard

Gulf C.I.
10.2023 - Current

Training Facilitator

United States Postal Service, USPS
03.2016 - 06.2021

Rural Mail Carrier

United States Postal Service, USPS
10.2010 - 10.2023

Mental Health Specialist

United States Army
12.1998 - 11.2002

Associate of Science - Computer Science

Draughons Jr. College

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Victoria Bivens