Vikki Brown
FLUX Power Inc.
San Diego,CA
21
years of professional experience
Detail-oriented Sales Operations Specialist with a strong background in training new hires and managing key account relationships. Committed to fostering operational efficiency and driving continuous improvement in sales performance.
Work History
Sales Operations Specialist
17 Years 2 Months- Streamlined order processing workflows, enhancing operational efficiency across departments.
- Collaborated with cross-functional teams to optimize inventory management systems.
- Developed training materials for new hires, ensuring consistent understanding of processes.
- Collaborated with cross-functional teams for more effective communication and coordination of sales initiatives.
- Provided ongoing training and support to sales team members, driving continuous improvement in performance metrics.
- Managed key account relationships, ensuring client satisfaction through prompt issue resolution and proactive communication.
- Initiated process improvements within order management systems for faster turnaround time on customer orders.
- Created comprehensive reports on sales performance metrics for senior leadership review, enabling informed decision-making processes.
- Managed database updates related to customer information changes or additions.
- Researched issues to obtain appropriate answers to customer inquiries.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Promoted business development by building and maintaining relationships with new clients.
Operations Manager
3 Years 10 Months- Streamlined operational workflows to enhance productivity and reduce lead times.
- Implemented inventory management systems to optimize stock levels and minimize waste.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for a new organization.
Education
High School Diploma
Skills
CRM expertise
Sales reporting
Pipeline management
Order processing
Inventory management
Sales training
INFOR CRM
Timeline
Sales Operations Specialist
FLUX Power Inc.
06.2009 - 08.2026Read More
Operations Manager
Epic Boats
08.2005 - 06.2009Read More
Henry Co High School
High School Diploma
Read More