Margo Mealing
Charlotte,NC
Summary
Highly motivated individual with exceptional communication skills and a strong commitment to providing excellent customer service. Results-oriented team player with a proven ability to exceed customer expectations and drive customer satisfaction. Detail-oriented problem solver with a passion for delivering personalized solutions and creating positive customer experiences.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Upbeat problem-solver with knack for effective communication and positive attitude. Understanding of customer service principles and operational processes, with skills in data analysis and software proficiency. Committed to driving customer satisfaction and operational efficiency.
Overview
16
16
years of professional experience
Work History
Customer Operations Specialist
Interstate Gas Supply Inc.
09.2024 - Current
- Improved overall operational efficiency, contributing to company growth and success.
- Enhanced customer satisfaction by efficiently resolving issues and addressing concerns.
- Collaborated closely with cross-functional teams to ensure seamless customer experiences across all touchpoints.
- Managed high volumes of customer inquiries, effectively prioritizing tasks to meet deadlines consistently.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Relations Specialist
Interstate Gas Supply Inc.
07.2018 - 09.2024
- Managed customer inquiries and complaints in a timely and professional manner
- Developed rapport with clients to enhance customer satisfaction and loyalty
- Utilized CRM software to maintain accurate customer records and track interactions
- Positive Foundry Team Advocate
- Resolved customer issues effectively through active listening and problem-solving skills
- Spearheaded Home Warranty Project
Customer Service Representative
AccuSta/NIIT Media Technologies
04.2018 - 07.2018
- Assisted customers in resolving product and service-related issues over the phone and via email
- Handled high call volumes in a fast-paced call center environment, ensuring customer satisfaction and retention
- Managed a caseload of customer inquiries, escalating complex issues to higher management as needed
- Performed data entry tasks accurately and efficiently to update customer information and process orders
Office Assistant
A & M Logistics
04.2009 - 05.2013
- Assisted with administrative tasks such as data entry and filing
- Scheduled appointments and meetings for senior management
- Created and updated documents using Microsoft Office
- Provided excellent customer service and answered phone calls
- Handled incoming and outgoing mail
Education
Strayer University
01.2025
Skills
- Business Management
- Great interpersonal skills
- Problem-solving
- Interpersonal
- Communication
- Adaptability
- Empathy
- CRM software expertise
- Escalation management
- Time management
- Attention to detail
- Multitasking Abilities
- Calm and professional under pressure
- Excellent communication
- Organizational skills
Timeline
Customer Operations Specialist
Interstate Gas Supply Inc.
09.2024 - Current
Customer Relations Specialist
Interstate Gas Supply Inc.
07.2018 - 09.2024
Customer Service Representative
AccuSta/NIIT Media Technologies
04.2018 - 07.2018
Office Assistant
A & M Logistics
04.2009 - 05.2013
Strayer University
Similar Profiles
Austin ShafferAustin Shaffer
Door-to-Door Sales Representative at Interstate Gas SupplyDoor-to-Door Sales Representative at Interstate Gas Supply
Benjamin StachBenjamin Stach
Inside Sales Representative at Interstate Gas Supply Inc.Inside Sales Representative at Interstate Gas Supply Inc.
Caroline WhiteCaroline White
Recruiting / Home Warranty Sales Intern at Interstate Gas Supply Inc.Recruiting / Home Warranty Sales Intern at Interstate Gas Supply Inc.