Vikki Nixon
Summary
Customer-focused professional experienced in patient coordination and appointment scheduling. Managed medical records and promoted team collaboration to enhance service delivery. Committed to high standards in client and patient interactions.
Overview
5
5
years of professional experience
Work History
Game Day Staff Member
Los Angeles Chargers
El Segundo
07.2021 - 01.2026
- Engaged with fans to foster team spirit and create a lively atmosphere.
- Managed customer service inquiries to ensure fans received accurate game information and event details.
- Assisted fans with inquiries and provided event information during game day.
- Answered fan questions about team rosters, player stats, and upcoming games to enhance their game day experience.
- Provided directions to seating areas, restrooms, concessions, and other facilities within the stadium.
MSA
Dept. of Veteran Affairs
LOS ANGELES
05.2024 - 07.2025
- Welcomed patients and visitors, confirmed patient information, and scheduled appointments to ensure efficient service delivery.
- Assisted healthcare providers with patient scheduling and appointment management.
- Maintained accurate patient records using electronic health record systems.
- Coordinated communication between patients and medical staff effectively.
- Addressed patient inquiries and delivered information on medical services to enhance patient understanding.
- Collected patient information and updated databases accordingly.
- Verified accurate patient demographic and insurance information to enter into electronic medical system.
- Responded promptly to inquiries from patients or other healthcare providers regarding services offered at the facility.
Airline Customer Service Agent
BRITISH AIRWAYS
LOS ANGELES
05.2022 - 07.2024
- Facilitated smooth check-in and baggage handling processes for passengers.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Performed check-in procedures for both domestic and international flights.
- Addressed customer inquiries and complaints, ensuring satisfactory resolutions through effective communication.
- Provided information on flight schedules, services, and policies to passengers.
- Managed timely flight information updates for gate changes and delays, enhancing passenger awareness.
- Advised passengers of any changes or delays in their scheduled flights.
- Collaborated with team members to ensure smooth boarding processes.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
Education
Certificate - PHLEBOTOMY
CULVER CITY PHLEBOTOMY SCHOOL
Culver City, CA11-2025
Certificate - PHARMACY TECH
ACC COLLEGE
Los Angeles, CA10-1992
High School Diploma -
FAIRFAX SENIOR SCHOOL
Los Angeles, CA06-1989
Skills
- EHR management
- Event logistics
- Guest services
- Customer service
- Patient interaction
- EHR management
- Effective communication and team collaboration
- Effective communication and team collaboration
Timeline
MSA
Dept. of Veteran Affairs
05.2024 - 07.2025
Airline Customer Service Agent
BRITISH AIRWAYS
05.2022 - 07.2024
Game Day Staff Member
Los Angeles Chargers
07.2021 - 01.2026
Certificate - PHLEBOTOMY
CULVER CITY PHLEBOTOMY SCHOOL
Certificate - PHARMACY TECH
ACC COLLEGE
High School Diploma -
FAIRFAX SENIOR SCHOOL