Vikki Robertson
(301) 385-0929
ALEXANDRIA,VA
Summary
Experienced with guest services and customer satisfaction in hospitality industry. Utilizes effective communication and problem-solving to enhance guest experiences. Adept at managing customer interactions and resolving issues to ensure satisfaction. Ready to use communication and organizational skills in Concierge role.
Overview
5
5
years of professional experience
3
3
Certification
Work History
Hospitality Worker
InstaWork, JitJatJo
04.2022 - Current
- Roles: Bartender, Barback, Runner, Event Server
- Deliver excellent customer service to support company reputation and patron satisfaction
Hospitality Worker
Bench Connect
03.2022 - Current
- Roles: Shift Supervisor, Counter Staff/Cashier
- Enhance guest satisfaction by providing exceptional customer service to promptly address inquiries and resolve complaints
Hospitality Worker
Event Aces
05.2021 - Current
- Roles: Festival Bartender, Barback, Event Server
- Greet guests with friendly and professional acknowledgment by providing prompt and courteous service
Catering by Uptown
02.2020 - 03.2021
- Performed catering bartender duties for wedding events
- Served alcoholic and non-alcoholic drinks
- Kept bar stocked with liquor, garnishes, glasses, napkins, and all other necessary items during shift
- Set-up, maintained, and final clean of bar workstation
Amazon Whole Foods Shopper
11.2019 - 03.2020
- Worked at Whole Foods Market store
- Fulfilling online grocery orders by shopping and packaging items for delivery
- Provided in-store customer service
Education
Associate of Science - Computer And Information Systems
Jackson State University
Skills
- Guest relations and customer support
- Able to work quickly in fast paced environment
- Team player as well as ability to work independently
- Adaptable and willing to work flexible shifts
- Positive upbeat attitude
Certification
- TIPS Certification (Training for Intervention Alcohol Procedures)
- Alcohol Server/Seller Certification - ServSafe Alcohol
- ServSafe Food Handler Certification
- Basic Computer Skills – Microsoft Office
Timeline
Hospitality Worker
InstaWork, JitJatJo
04.2022 - Current
Hospitality Worker
Bench Connect
03.2022 - Current
Hospitality Worker
Event Aces
05.2021 - Current
Catering by Uptown
02.2020 - 03.2021
Amazon Whole Foods Shopper
11.2019 - 03.2020
Associate of Science - Computer And Information Systems
Jackson State University
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