Microsoft Suite: Office, Project, Teams, CoPilot, SharePoint, One Note, Loop CANVA, Viva, Kronos, Concur, ADP, Drop Box, Google Docs, Google Drive ServiceNow, SharePoint, Sales Force, NetSuite, Webex, Tiger Paw Cisco License Portal, CRM, Avaya GRT Registration, UC, CUCM, IPO, ISE, CSM, SaaS, DRaaS, CCaaS, Dev Opps, ACO, Cisco Call Center Migration Deployment
Open To Work
Hi, I’m
Vikki Tippins
Project Manager/Corporate Communication Specialist
Temple,TX
Summary
Ambitious Communications Specialist possessing strong public relations, communication and project management abilities. Project management professional prepared to align with diverse teams and drive project success. Skilled in coordinating resources, managing timelines, and ensuring project goals are met. Reliable team collaborator focused on achieving results through adaptive leadership and clear communication. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
years of professional experience
1
Certification
Work History
Insight Global, Inc., Microsoft
Lead Project Manager, Communications Specialist
03.2024 - 06.2025
Job overview
- Coordinated the efforts of project managers, instructional designers, SharePoint administrators and training professionals supporting Microsoft’s CSCP LEAN +AI Office to drive education, engagement and adoption of Lean Six Sigma methodology.
- Acted as liaison between Microsoft FTE management and Insight Global team.
- Managed a detailed executive communication strategy across internal and external Microsoft channels, designed to amplify messaging and drive engagement, adoption and understanding of key LEAN + AI initiatives.
- Collaborated across diverse international and domestic teams to create and deliver educational videos, special presentations, webinars, podcasts, press releases, newsletters and social media engagements. Created copy, storyboards and provided voice talent, served as editor for content submitted by additional teams.
- Managed special initiatives and events to support team goals, such as international and domestic Kaizens, Little K competitions, Learning Day, etc.
- Tracked and reported completion of Lean certification for Microsoft employees. Delivered certifications, served as initial point of contact for inquiries, facilitated additional education and training. Maintained a library of educational resources, templates, videos, and project management tools to support success.
NWN Carousel Industries
Project Manager
10.2017 - 03.2024
Job overview
- Managed multiple complex projects with competing deadlines simultaneously.
- Communicated effectively with stakeholders to ensure project goals are achieved on time and within budget.
- Strengthened partner relationships and encouraged collaboration between internal and external teams.
- Assessed project risks and executed mitigating strategies to avoid potential roadblocks to success.
- Created, managed, and maintained complicated change orders, project plans, resource allocations, reports, maintenance agreements and other artifacts impacting project budget and schedule.
- Managed all aspects of pre/mid/post construction duties for new and refurbished customer sites, including site visits, budgeting, vetting of sub-contractors, asset procurement, tracking and allocation, vendor management, telecom connectivity and adherence to safety protocols.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Drove continuous improvement of project delivery processes, provided detailed documentation of protocols and Best Practices.
Strategic Products & Services (SPS)
Client Delivery Specialist / Project Coordinator
09.2015 - 10.2017
Job overview
- Project Management and coordination in the Video space, managing A/V, multi-media, and unified communications deployments.
- Created, maintained, and disseminated detailed project documentation and communications to stake holders.
- Sourced and managed internal and external resources in service of clients across the world.
- Leveraged ServiceNow to create and manage change orders, change requests, resource allocations.
- Facilitated Polycom, Avaya, Cisco Telepresence, and Call Management solutions for domestic and international users.
- Managed IKO, EKO, scope changes, change orders, RMAs, legacy account reporting.
- Worked closely with Project Managers, Account Executives, Installation Managers, pre-sales teams, implementation strategists, and billing specialists.
- Coordinated service dates, site visits, inspections, specialized equipment, cutovers, and deployments for new builds.
- Analyzed data related to projects to identify areas for improvement or optimization opportunities.
- Drove communication within high-performance, cross-functional teams to meet aggressive goals.
Apex Systems, Apple Computers
Project Coordinator
01.2014 - 08.2015
Job overview
- Provided metrics and support for the launch of the iPhone 6, iPhone 6+, iPad Air.
- Served as Project Manager for the internal needs of the Apple Global Voice Services Team.
- Analyzed and delivered daily metrics for Apple Care support.
- Supplied Project Coordination, Team support for Apple, Inc.'s internal growth initiatives.
- Managed construction-related budgets, resources, timelines, and compliance.
- Managed deliveries, allocation, logistics and asset tracking for Austin TX campus build.
- Introduced improvement plans to achieve goals, clarify methodologies, and drive initiatives.
- Provided effective communication within a high-performance, cross-functional organization to meet aggressive goals.
- Served as point-of-contact to support order management, returned materials authorizations, testing and reporting.
Dell Computers
Sr. Business Support Associate
04.2011 - 11.2013
Job overview
- Addressed top-level, high-priority administrative issues with professionalism and discretion.
- Served as Space Manager, creating, maintaining, and presenting extremely detailed seating and capacity plans for multiple buildings and labs, using AutoCAD.
- Managed master Team calendar to coordinate meetings across multiple time zones for a team of +125. Composed and distributed executive meeting agendas and minutes to department heads and executive team members.
- Managed housing, transportation, travel, and expenses for C Suite Executives with +260 travel days per year.
- Delivered optimal administrative, customer service and case management support.
- Participated in frequent collaboration with administrative teams, human resources sales and finance teams.
- Executed special objectives and projects in response to executive team and board member requests. Facilitated and managed unique events, off-site coordination, awards ceremonies, and employee recognition programs.
- Built and maintained relationships with peers and upper management to drive team success.
Apex Systems, Cisco
Telepresence Team Lead
07.2009 - 10.2010
Job overview
- Provided on-site support of customer meetings and collaborations via Cisco Telepresence.
- Promoted to leadership position in recognition of strong work ethic and exceptional customer service.
- Organized and prioritized incoming service requests and optimized team workflows and resources.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Developed strategies to increase team productivity and improve customer service levels.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Education
Hillcrest High SchoolJamaica, NY
High School Diploma
Skills
- Project management and risk assessment
- Stakeholder engagement
- Event management
- User accessibility testing
- Lean Six Sigma methodology
- AI integration
- Corporate communication strategy
- Microsoft Office Suite proficiency
- Design and collaboration tools
- Service management platforms
- Customer relationship management systems
- Telecommunications solutions
- Cross-functional coordination
- Training and mentoring
- Client relationship management
- KPI tracking
- Verbal and written communication
Certification
- 2025 Professional Project Management Certificate
- 2024 Lean Six Sigma White Belt Certificate
- 2025 Lean Six Sigma Yellow Belt Certificate
Accomplishments
- Facilitated, tracked, delivered live and virtual Lean SIX Sigma White Belt education to 5K+ Microsoft employees from Q2/24 to Q4/25.
Software
Timeline
Lead Project Manager, Communications Specialist
Insight Global, Inc., Microsoft
03.2024 - 06.2025
Project Manager
NWN Carousel Industries
10.2017 - 03.2024
Client Delivery Specialist / Project Coordinator
Strategic Products & Services (SPS)
09.2015 - 10.2017
Project Coordinator
Apex Systems, Apple Computers
01.2014 - 08.2015
Sr. Business Support Associate
Dell Computers
04.2011 - 11.2013
Telepresence Team Lead
Apex Systems, Cisco
07.2009 - 10.2010
Hillcrest High School
High School Diploma