Vikram Sandhu
Baltimore,MD
Summary
Skilled Technologist with experience configuring computers, servers, and peripheral devices to work within established company and security parameters. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Deployment Technician Level 2
Cybercore Technologies / University of Maryland Medical Systems
08.2022 - Current
- Independently installs or relocates computer equipment, such as PCs, printers, and other associated hardware at user locations ensuring access to electricity, network in accordance with departmental procedures
- Uses Helpdesk Call Tracking application, ServiceNow, to log all activities and update requests accurately and well detailed
- Build and deploy imaging software utilizing SCCM to configure desktop configuration
- Utilize Active Directory to add, delete, or move user profile and hardware, which Includes PC’s, Printers, and other devices to appropriate organizational unit in AD.
Desktop Support Technician
Howard Community College
07.2021 - 07.2022
- Responsible for imaging computers with SCCM and JAMF pro, deploying software packages, and supporting the server applications of classroom technology which include Windows enterprise servers, Apple iOS, and Crestron systems
- Researched Issues on various computer systems and databases to determine resolutions to problems and various inquiries
- Worked in coordination with Network Services Team to maintain and control server rooms, WAPS, and server infrastructure.
Education
Associate of Arts - Cyber Security
Howard Community College
12.2021
Skills
- Active Directory
- SCCM
- Windows Systems
- Hardware Installation
- Asset Management
- Backup and recovery
- ServiceNow
- Office 365 Applications
Certification
CompTIA Security +, 04/01/23, 04/01/25
Timeline
Deployment Technician Level 2
Cybercore Technologies / University of Maryland Medical Systems
08.2022 - Current
Desktop Support Technician
Howard Community College
07.2021 - 07.2022
Associate of Arts - Cyber Security
Howard Community College
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