Vikramjeet Sharma

· Product Strategy: Defined and executed product roadmaps, driving a significant revenue increase.

· Product Management: Developed Computer-Based Training (CBT) for Sabre, cutting costs by 50% and generating new revenue streams.

· Customer Solutions: Implemented AI-powered Ancillary IQ for Virgin Australia, enhancing retailing capabilities and achieving a 10% revenue increase.

· Cross-Department Collaboration: Partnered with internal teams to ensure smooth development and meet collective KPIs.

· Stakeholder Engagement: Gathered feedback and aligned product vision with client and business goals, enhancing strategic alignment.

· Market Research: Identified unmet needs and prioritized features, resulting in improved product readiness and Go-To-Market success.

· Account Management: Managed major accounts and led airline migrations for Virgin Australia, GOL, JetBlue, increasing client satisfaction.

· Agile Methodologies: Applied Agile practices to ensure on-time delivery and incorporate stakeholder feedback.

· KPI Tracking: Monitored KPIs to measure success, achieving a 90% product renewal rate.

• Led a team of trainers, overseeing employee development and effective training programs
• Identified training needs, developed impactful programs, and evaluated their effectiveness
• Supervised trainers, ensuring high-quality delivery and continuous improvement
• Managed training initiatives, achieving measurable improvements in employee performance.

• Certified Instructor for Delta Airlines
• Delivered train the trainer and new hire trainings for Delta Airlines
• Supervising and mentoring trainer
• Received award for 'Best Trainer' in IBM and many more recognitions for valuable contributions towards achieving efficiency and cost effectiveness.

• Performed all airport functions ranging from check-in, boarding, reservations, ticketing, exchanges, RAMP agent, baggage make-up, flight operations, baggage services with exceptional customer service.