Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Viktorea Jonte

Viktorea Jonte

Clarksville,Tennessee

Summary

Motivated young woman skilled at providing exceptional customer service, accurately handling funds and proficiently assisting customers to aid in satisfaction and sales as well as Certified Dental Assistant experience in direct patient care, routine laboratory tasks, creating and updating patient records and general office management. As well as skilled medical facility housekeeping.

Work History

Environmental Services Technician

NJS
Ft. Campbell, KY
  • Cleans, mops, and sanitizes resident rooms, toilets, and baths. Cleans windows, windowsills, walls, and furniture.
  • Performs special cleaning of rooms, disinfects walls, floors and furnishings.
  • Cleans nursing stations, halls, lobbies, treatment rooms, recreation areas, lounges, and dining areas. Stocks cleaning carts.
  • Empties and cleans waste and trash containers. Follows prescribed protocols for maintaining privacy and confidentiality of protected health information in accordance with HIPAA standards and County Policies.
  • Follows prescribed protocols for safety and infection control. Acts as Mandatory Reporter. Performs related tasks as required.

Customer Service Representative

Faneuil
Clarksville, TN
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Sought ways to improve processes and services provided.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Educated customers about billing, payment processing and support policies and procedures.

Survey Interviewer

Dynata
Clarksville, TN
  • Reviewed collected data obtained from interviews for completeness and accuracy.
  • Conducted phone interviews to assess candidates based in remote locations.
  • Explained survey objectives and procedures to interviewees.
  • Breaking down and explaining calculations upon bills

Key Holder/Manager

Dollar General
Clarksville, TN
  • Opened inventory boxes and restocked shelves.
  • Processed cash, credit, debit, and check payments.
  • Mentored new sales associates to contribute to store's positive culture.
  • Kept store clean and organized to provide shoppers with pleasant experience.

Oil Technician

TLC Autowash and Fast Lube
Fayetteville, NC
  • Helped customers decide what service was needed or wanted
  • Washed and detailed insides and outsides of cars.
  • Changed oil and filters and disposed of old oil
  • Maintained good visual representation of property.
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.

Education

Certificate For Dental Assisting - Dental Assisting

University of South Alabama
Mobile, AL
11.2016

High School Diploma - undefined

Mount Lassen Charter School
2012

Skills

  • Chemical Cleaners
  • Critical Thinking
  • Standard Operating Procedure
  • Environmental Monitoring
  • Hospital Security
  • Quality Control
  • Customer Satisfaction
  • Facility Housekeeping
  • Room Sanitization

Timeline

Environmental Services Technician

NJS

Customer Service Representative

Faneuil

Survey Interviewer

Dynata

Key Holder/Manager

Dollar General

Oil Technician

TLC Autowash and Fast Lube

Certificate For Dental Assisting - Dental Assisting

University of South Alabama

High School Diploma - undefined

Mount Lassen Charter School

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Viktorea Jonte