Viktoria Kondrat
New Caney,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
2
2
years of professional experience
Work History
Lead Sales Associate
Dollar General
06.2021 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
High School Diploma -
Penn Foster High School
Pennsylvania05.2021
Skills
- Operational Efficiency and Safety
- Timelines and Milestones
- Product and Service Knowledge
- Closing Oversight
- Time Management
- Customer Service
- Compliance Requirements
- Selling Skills
- Verify Data
- Strong Interpersonal Skills
- Keyboard Entry
- Data Entry
- Customer Relations
- Leadership
Timeline
Lead Sales Associate
Dollar General
06.2021 - 05.2023
High School Diploma -
Penn Foster High School
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