Viktoria Nel
Zephyrhills
Summary
Dynamic and results-driven professional with a passion for delivering exceptional client experiences, specializing in the Health and Beauty, Retail, Business Development, and Spa industries. Extensive knowledge of high-end brands and businesses, adept at building strong relationships, training and leading teams, and optimizing operations to drive revenue growth and exceed customer expectations. Proven track record of success in diverse settings, with a focus on leadership, integrity, and service excellence. Strong communication skills and cultural understanding, facilitating seamless client interactions in the hospitality and events management industry. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Director and Client Liaison and Project Management
HB Bespoke Business Solutions Pty Ltd
10.2020 - Current
- Consulting: Brand Development, Marketing, Operations Sales and Marketing Relationship building and retention – Service Excellence Project Management and Business Administration Financial and Sales Forecast Negotiations New Business Development Team Building and Training Staff management (approx
- 50) Payroll and administration
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
National Sales and Operations Manager
Silverlake Trading Pty Ltd
11.2019 - 06.2020
- Managed the full scale of Sales and Operations for the distribution of Black Opal makeup brand throughout South Africa and liaising with international brand principals Oversaw over 700 retail outlets and over 90 staff
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
National Sales and Marketing Manager
Luxury Cosmetics
05.2017 - 11.2019
- Managed full marketing and sales distribution of international brands throughout South Africa in retail, salon, spa, and pharmaceutical industries Brands included Comfort Zone, Skin Regimen, Decleor, Stila, Billion Dollar Brows, Christiano Renaldo, Princess Marina Bourbon Overseeing over 80 staff and liaising with international brand principals
- Cultivated a culture of continuous improvement by encouraging open feedback, resulting in ongoing enhancements to sales and marketing processes.
- Achieved more than [Number]% of quota in [Year].
- Empowered regional managers with data-driven tools that allowed them to make more informed decisions regarding their local markets.
- Led a high-performing sales team, consistently exceeding quarterly targets through effective coaching and performance management.
- Implemented an incentive program for top performers, motivating individuals to reach their full potential and contribute to the company''s overall success.
- Spearheaded the development of training programs to enhance the skills of both new and experienced sales representatives.
Sales and Branch Manager
Browns the Diamond Store
06.2016 - 03.2017
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Recruitment Specialist
Cozens Recruitment Services
07.2015 - 02.2016
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Provided exceptional candidate experience throughout the recruitment process, maintaining consistent communication and transparency.
- Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
- Managed multiple requisitions simultaneously while maintaining attention to detail and excellent organizational skills.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Analyzed recruitment metrics regularly to identify trends and areas for improvement in sourcing strategies or processes.
Business Development
Self-Employed
09.2012 - 06.2015
- Developed strong relationships with key stakeholders, enhancing partnerships and collaboration opportunities.
- Contributed to the development of strategic business plans aimed at expanding market share.
- Conducted market research, identifying new business opportunities and potential clients.
- Implemented efficient CRM systems, streamlining prospect tracking and follow-up processes.
- Provided excellent customer service by promptly addressing inquiries from existing clients or potential customers on various channels such as phone calls or emails.
Education
High School Diploma -
Pretoria High School For Girls
12.1991
Skills
- Strategic planning and organizational skills
- Conflict management and negotiation
- Attention to detail
- Clear, effective communication
- Calm and strategic under pressure
- Timeline management
- Creating trusting work environments
- Passionate coaching and leadership
- Professionalism and discipline
- Succession planning and talent identification
- Client Relations & Customer Service
- Team Leadership & Staff Training
- Operations Management
- Revenue Optimization
- Event Planning & Coordination
- Cross-Cultural Communication
- Sales & Marketing
- Problem-Solving & Conflict Resolution
- Multilingual Communication (Hungarian, English, Afrikaans, German)
- Customer Service
- Stock and Sales Management
- Store Management
- P&L
- Staff Management
- Training
- Recruitment
- Events Management
- Various Product Training
- Merchandising
- Debtors & Creditors
- Project Management
- Business Management
- Strategic Planning
- Verbal and written communication
- People Management
- Team Management
Achievementsandprojects
- Significant growth and awards across various roles
- Notable increases in turnover and company growth
- Successful establishment and management of outlets and spas
- Exceptional sales records and achievements
- Active involvement in community organizations and events
References
Available upon request
Affiliations
- South African Hungarian Alliance community work
Travel
- Born in Hungary and lived in Budapest for 11 years.
- Our family moved to Germany and lived in Stuttgart for 2 years.
- We moved to South Africa in 1987.
- Due to my career, I traveled extensively throughout South Africa and for leisure to Swaziland.
- During my residence in Europe our family traveled to many European countries for holidays. Switzerland, Austria, Holland, France, Bulgaria, Croatia, Serbia, Romania, Czech Republic, Poland, Luxemburg.
- In 2012 I visited Hungary
- In 2023 I visited USA - Florida for 4 months
- End of 2023 I visited Italy, Greece and Albania
- 2024 March I returned to the USA, Florida and Chicago
Languages
Hungarian
Native or Bilingual
English
Native or Bilingual
German
Limited Working
Afrikaans
Limited Working
Timeline
Director and Client Liaison and Project Management
HB Bespoke Business Solutions Pty Ltd
10.2020 - Current
National Sales and Operations Manager
Silverlake Trading Pty Ltd
11.2019 - 06.2020
National Sales and Marketing Manager
Luxury Cosmetics
05.2017 - 11.2019
Sales and Branch Manager
Browns the Diamond Store
06.2016 - 03.2017
Recruitment Specialist
Cozens Recruitment Services
07.2015 - 02.2016
Business Development
Self-Employed
09.2012 - 06.2015
High School Diploma -
Pretoria High School For Girls
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