Open To Work
Viktoria Svensson
Salt Lake City,UT
Work Preference
Desired Job Title
Broker CoordinatorPharmacy Customer Service RepresentativeMember Service RepresentativeLocation Preference
RemoteMinimum Desired Compensation
$18/hrImportant To Me
Work from home optionCareer advancementWork-life balanceHealthcare benefits401k matchStock Options / Equity / Profit SharingPaid time offSummary
Dedicated Professional with a proven track record in customer relationship management. Skilled in data reconciliation, compliance auditing, ensuring accuracy and high satisfaction rates, assisting customers in the best direction for their medication and outreach to ensure the best resolution.
Overview
1
1
Language
15
15
years of professional experience
Work History
Broker Coordinator
Molina Healthcare, Inc
Midvale, Utah
05.2014 - 08.2026
- Managed marketplace broker commissions and contracts, enhancing accuracy through effective email communication and inbound calls.
- Responded to Reconciliation and Contracting emails promptly, facilitating efficient communication and resolution of issues.
- Assisted with audits to ensure accuracy of brokers' credentials, promptly correcting discrepancies to maintain compliance.
- Collaborated with team members to achieve project objectives and meet deadlines.
- Promoted high customer satisfaction by resolving issues with knowledgeable, friendly service.
- Recognized by management for delivering exceptional customer service consistently.
- Identified customer needs swiftly to provide timely assistance and support.
- Provided exceptional support during phone interactions.
- Prioritized tasks to efficiently accomplish service goals and enhance productivity.
Pharmacy Customer Service Representative
Molina Healthcare, Inc
Midvale, UT
06.2013 - 07.2014
- Assisted customers with prescription inquiries and medication information to enhance service quality.
- Resolved customer complaints professionally, demonstrating commitment to high service standards.
- Resolved billing inquiries and payment discrepancies, ensuring high levels of customer satisfaction.
- Communicated effectively with physicians, nurses, patients, and healthcare professionals regarding medication needs.
- Collaborated with healthcare professionals to address and resolve medication-related issues efficiently.
- Maintained accurate records of customer interactions and transactions, supporting compliance and efficient reference.
- Ensured adherence to HIPAA regulations regarding patient privacy and confidentiality at all times.
- Executed various tasks to support pharmacy operations, contributing to overall service effectiveness. to support overall pharmacy operations.
Member Service Representative
Molina Healthcare, Inc
Midvale, UT
09.2011 - 06.2013
- Resolved customer problems promptly, enhancing satisfaction through knowledgeable service.
- Provided excellent face-to-face and phone service to enhance customer experience.
- Identified customer needs quickly, ensuring timely assistance and support.
- Engaged customers with strong interpersonal skills, creating positive interactions that improved customer relationships.
- Executed day-to-day duties with precision, ensuring consistent service quality.
- Prioritized and organized tasks to meet service objectives efficiently.
- Collaborated with diverse coworkers to resolve product-related issues, enhancing overall team effectiveness.
- Supported colleagues to promote a collaborative work environment.
Education
High School Diploma -
06-1987
- School was built 1906 and was demolished in 2017.
Skills
- Marketplace Broker management
- Contract administration
- Compliance auditing
- Data reconciliation
- Marketplace analysis
- Customer relationship management
- Medicare support
- Pharmacy Support
Languages
English
Professional
Timeline
Broker Coordinator - Molina Healthcare, Inc
05.2014 - 08.2026
Pharmacy Customer Service Representative - Molina Healthcare, Inc
06.2013 - 07.2014
Member Service Representative - Molina Healthcare, Inc
09.2011 - 06.2013
Granite High School - High School Diploma,