Viktoriia Al Khamad
Coca Cola Representative
Littleton,CO
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my detail-oriented nature and critical thinking at Swire Coca-Cola to restructure merchandising strategies, boosting product visibility and sales. Known for exceptional active listening and a friendly demeanor, I consistently exceed employer expectations, ensuring high levels of customer satisfaction and operational efficiency, which can be translated to the skills necessary in phlebotomy and related health positions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Merchandiser
Swire Coca-Cola
Denver, CO
06.2024 - Current
- Monitored stock to maintain sufficient quantity of featured product.
- Restructured merchandising strategy to promote high value and products.
- Helped customers locate desired items and assisted with carrying heavy loads.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.
Cashier/Online Personal Shopper
Walmart
Highlands Ranch, CO
02.2023 - 06.2024
- Greeted customers and provided excellent customer service.
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints professionally in accordance with company policy.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Reconciled discrepancies between inventory levels and purchase orders.
Food Prep, Plating, Server
Pierogies Factory
Littleton, CO
05.2022 - 01.2023
- Provided excellent customer service to ensure satisfaction.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Responded to ad hoc cleaning duties at end of shift.
Receptionist
ROMANS HAIRSALON
Brooklyn, NY
04.2019 - 03.2022
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Verified visitors' identification cards before allowing access to the building.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Cashier/server
JAHLOOKOVA NATURAL ORGANIC HEALTH MART
New York, NY
05.2017 - 01.2019
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Checked personal identifications during alcohol and tobacco sales.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Server
DA MIKELE ILLAGIO
Queens, NY
09.2016 - 04.2017
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Explained menu items, describing ingredients and cooking methods upon request.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Implemented feedback from customers to improve service quality and menu offerings.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Waitress
DAKOTAH STEAKHOUSE
Rapid City, SD
05.2016 - 08.2016
- Enforced safety guidelines for employees and patrons of the restaurant.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Explained menu items, describing ingredients and cooking methods upon request.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Housekeeper
SLEEP INN SUITS
Rapid City, SD
05.2016 - 08.2016
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Provided information about hotel services upon request from guests.
- Interacted pleasantly with clients and guests when performing daily duties.
- Reported any maintenance issues or damage to supervisors immediately.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
Education
Bachelor of Arts - Graphic Designer
Borys Grinchenko Kyiv University
05.2016
Some College (No Degree) - Phlebotomy
Oquirrrh Mountain Phlebotomy School
Englewood, COSkills
- Customer and personal service
- Detail oriented
- Judgment and decision making
- Eager to learn
- Active listening
- Critical thinking
- Friendly and outgoing
- Reliable and punctual
Affiliations
- Painting and drawing
- Hiking and paddle boarding
- Philanthropy
- House sitting pets
- Sports Ballroom Dance Certificate
Certification
- National Phlebotomy Certification Testing Certificate fo Achievement
Languages
English
Native/ Bilingual
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
German
Elementary
Polish
Limited
References
References available upon request.
Timeline
Merchandiser
Swire Coca-Cola
06.2024 - Current
Cashier/Online Personal Shopper
Walmart
02.2023 - 06.2024
Food Prep, Plating, Server
Pierogies Factory
05.2022 - 01.2023
Receptionist
ROMANS HAIRSALON
04.2019 - 03.2022
Cashier/server
JAHLOOKOVA NATURAL ORGANIC HEALTH MART
05.2017 - 01.2019
Server
DA MIKELE ILLAGIO
09.2016 - 04.2017
Waitress
DAKOTAH STEAKHOUSE
05.2016 - 08.2016
Housekeeper
SLEEP INN SUITS
05.2016 - 08.2016
- National Phlebotomy Certification Testing Certificate fo Achievement
Bachelor of Arts - Graphic Designer
Borys Grinchenko Kyiv University
Some College (No Degree) - Phlebotomy
Oquirrrh Mountain Phlebotomy School
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