Ewere Nwene
North Plainfield,United States
Summary
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Overview
5
5
years of professional experience
Work History
Merchandiser
Michaels Arts And Crafts
Watchung, NJ
01.2019 - 08.2020
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Evaluated competitor strategies and adjusted merchandising tactics to maintain a competitive edge within the market.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Analyzed sales data to identify underperforming products or categories requiring targeted merchandising efforts for improved performance.
- Negotiated advantageous vendor relationships for additional marketing support or exclusive product offerings instore.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Coordinated special events or promotions within the store environment, creating excitement around featured products or limited-time offers.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Supported loss prevention initiatives by maintaining awareness of potential security risks and alerting management when needed.
- Facilitated clear communication between store associates and corporate teams regarding merchandising goals, expectations, and feedback on execution quality.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Established positive rapport with customers, fostering loyalty and repeat business through attentive service and knowledgeable product recommendations.
- Optimized inventory turnover by closely monitoring sell-through rates and adjusting replenishment orders accordingly.
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Verified products appeared at correct locations in proper quantities.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Intern
RWJ Barnabas Health Medical Group
Somerville, NJ
02.2023 - 06.2023
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Front Desk Receptionist
ClubAir
Warren
03.2021 - 08.2023
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
- Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.
- Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new team members on company procedures, customer service and issue resolution.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Direct Support Professional Caregiver
MIDLAND
Branchburg Township, NJ
09.2023 - Current
- Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
- Enhanced client independence by providing personalized support and implementing individualized care plans.
- Promoted healthy lifestyles for clients by assisting with meal planning, grocery shopping, and preparing nutritious meals.
- Supported clients'' emotional well-being by building rapport, providing companionship, and actively listening to their concerns.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
- Assisted clients in achieving personal goals through tailored support in areas such as mobility training, communication skills development, and community integration activities.
- Collaborated with interdisciplinary teams of healthcare professionals to develop comprehensive care plans that addressed clients'' physical, mental, and emotional needs.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Developed crisis intervention strategies for challenging behaviors or situations in accordance with established guidelines while maintaining a calm demeanor under pressure.
- Demonstrated flexibility in adapting to changing client needs or scheduling requirements while maintaining a high level of professionalism at all times.
- Established trust-based relationships with clients by consistently demonstrating respect, empathy, reliability, and genuine concern for their wellbeing.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided transportation to doctor's appointments, grocery stores, salons, and barbershops.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted patients with self-administered medications.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Completed regular check-ins and progress report for each client.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Education
High School Diploma -
North Plainfield High School
North Plainfield, NJ06.2023
Bachelor of Science - Neuroscience
Rutgers, The State University of New Jersey
New Brunswick, NJ05.2027
Skills
- Patient Care
- Meal Preparation
- Personal Hygiene Assistance
- Emotional Support
- Community Integration
- Healthcare coordination
- Nutrition monitoring
- Transportation Assistance
- HIPAA Compliance
- Patient Companionship
- ADL Assistance
- Basic Housekeeping
- Documentation
- Behavioral Management
- Mobility Assistance
- Progress Documentation
- Care Plan Adherence
- Incident Reporting
- Medical office administration
- Client documentation
- Nutrition knowledge
- Incapacitation care
- Patient Management
- Compassionate Care
- Direct Patient Care
- State regulations knowledge
- Special Needs Care
- Medication Administration
- Respectful and Compassionate
- Medical record-keeping
- Time Management
- Care Plan Management
- Flexible schedule and availability
- Relationship Building
- Case Management
- Indirect Patient Care
- Elderly Care
- Heavy Lifting
- Housekeeping
- Records Maintenance
- Compassionate communication
- Behavior redirection
- Supportive Companionship
- Care plan assessment
- First aid and safety
- Flexible Schedule
- Records Management
- COVID-19 Safety Policies
- Physical therapy support
- Verbal and written communication skills
- Office Organization
- Customer Service
- Call Routing
- Administrative Support
- Spreadsheet tracking
- Mail distribution
- Departmental support
- Correspondence drafting
- Office Administration
- Cash Handling
- Project Management
- Supply Management
- Front Office Management
- File Organization
- File Management
- Clerical Support
- Mail Sorting
- Effective Planning
- Administrative Skills
- Listening Skills
- Complex Problem-Solving
- Strategic Planning
- Verbal and written communication
- Telephone Etiquette
- Conflict Management
- Appointment Scheduling
- Word Processing
- Multi-Line Telephone Systems
- Scheduling
- Project Support
- Presentations
- Meeting Coordination
- Recordkeeping
- Research
- Analytics
- Stock replenishment
- Cost Analysis
- Sales Techniques
- Friendly and outgoing
- Reliable and punctual
- Visual Merchandising
- Maintaining stock levels
- Pricing strategy
- Space Planning
Timeline
Direct Support Professional Caregiver
MIDLAND
09.2023 - Current
Intern
RWJ Barnabas Health Medical Group
02.2023 - 06.2023
Front Desk Receptionist
ClubAir
03.2021 - 08.2023
Merchandiser
Michaels Arts And Crafts
01.2019 - 08.2020
High School Diploma -
North Plainfield High School
Bachelor of Science - Neuroscience
Rutgers, The State University of New Jersey