KashAnae Richardson-Cason
Des Moines
Summary
Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Astute professional with goal-oriented nature promotes optimized retail workflow for bolstered customer experience. Exceptional negotiator for prime positioning locations.
Overview
9
9
years of professional experience
2021
2021
years of post-secondary education
Work History
Merchandiser
Floor & Decor
West Des Moines
08.2024 - 06.2025
- Monitored competitor activities in order to stay ahead of the competition.
- Participated in weekly meetings regarding upcoming promotions or changes in product lines.
- Provided training and support for new staff members in regards to merchandising operations.
- Created merchandising plans based on customer buying habits and trends in the industry.
- Assisted customers with locating desired items within store locations.
- Developed promotional strategies to increase sales of featured products.
- Maintained a clean and organized work environment at all times.
- Analyzed inventory levels and made adjustments accordingly for maximum profitability.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Established processes for tracking damaged goods returns from retail outlets.
- Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Provided feedback from customers regarding product selection, display, and pricing.
- Generated reports detailing current stock levels, sales figures, markdown information.
- Conducted regular inventory checks to maintain accurate stock levels.
- Communicated and coordinated planogram execution with store management.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Built product displays and placed appropriate signage for merchandise.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Printed labels and tags for for-sale merchandise.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Cleaned and organized display cases, shelves and aisles.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Monitored weekly, monthly and quarterly achievement goals.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Placed prices and descriptive signage to enhance displays and promote items.
- Consulted with management and advertising teams to plan optimal promotions.
- Presented updated floor plans and design strategy to store management.
- Established and maintained proper high-traffic displays, resulting in increased sales.
- Built effective partner store relationships to improve customer satisfaction.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Developed creative visual merchandising campaigns to focus on selling older inventory.
Patient Care Technician
MercyOne Des Moines Medical Center
Des Moines
02.2024 - 07.2024
- Provided direct patient care and assistance to healthcare team members.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Participated in quality improvement activities within the department.
- Helped create a safe environment by following infection control policies.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Collaborated with interdisciplinary teams to provide comprehensive care services.
- Explained treatment procedures to patients and their families.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Provided emotional support for patients and families during difficult times.
- Provided emotional support to patients and their families during difficult times.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Ensured that all medical equipment was properly maintained and sterilized.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Assisted with patient admissions, discharges and transfers.
- Kept instruments and equipment clean and sanitized.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Responded to bell or light signal calls to assist patients with needs.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Planned and served meals and snacks to patients according to prescribed diets.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Turned and repositioned bedridden patients to prevent bedsores.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Answered patient call signals and signal lights to determine patients' needs.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Provided physical support to assist patients with bathing, dressing and toileting.
Cashier
Floor & Decor
West Des Moines
10.2022 - 02.2024
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Answered customer inquiries regarding store policies and procedures.
- Followed company security procedures for handling large sums of money.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints professionally in accordance with company policy.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Collected payments and provided accurate change.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customer questions and provided store information.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Helped with purchases and signed customers up for rewards program.
- Helped customers find specific products, answered questions, and offered product advice.
- Discounted purchases by scanning and redeeming coupons.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
Home Health Aide
Summit Hills
Saint Paul
11.2021 - 08.2022
- Assisted in ambulation and exercise routines for clients.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Administered medications as instructed by physician or nurse practitioner.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Participated in developing individualized care plans based on medical orders and assessments.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Provided emotional support and companionship to patients.
Cashier
McDonald's
Des Moines
06.2021 - 08.2021
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Home Health Aide
CDAC
Des Moines
04.2016 - 06.2021
- Assisted in ambulation and exercise routines for clients.
- Transported clients to doctor appointments and social events.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Participated in developing individualized care plans based on medical orders and assessments.
- Prepared meals and snacks according to prescribed diets.
- Engaged patients in recreational activities such as reading books or playing games.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Provided emotional support and companionship to patients.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Provided companionship and monitored health condition of clients.
- Assisted clients with bathing, dressing, and incontinence care.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
- Maintained clean and well-organized environment for client happiness and safety.
- Recognized emergency situations and implemented appropriate procedures.
- Tracked and reported clients' progress based on observations and conversations.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Assisted with client personal care needs to foster independence and well-being.
- Helped client with medication self-administration.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Improved patient outlook and daily living through compassionate care.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Delivered high level of assistance with cooking, meal preparation, and shopping.
Cashier
McDonald's
Des Moines
03.2018 - 07.2018
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Followed company security procedures for handling large sums of money.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Food Service Worker
Iowa State Fair
Des Moines
08.2017 - 08.2017
- Responded promptly to customer inquiries regarding menu items or special requests.
- Replenished condiments at customer tables as needed.
- Prepared beverages such as coffee, tea, soda.
- Assisted in the preparation of food items according to recipes and instructions.
- Ensured that all foods were prepared according to health department regulations.
- Utilized point-of-sale systems for taking orders from customers.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Cleaned kitchen areas, equipment and utensils.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Greeted customers upon arrival in the dining area.
- Followed established cash handling procedures when collecting payment from customers.
- Served meals to customers in a friendly and courteous manner.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Maintained order and cleanliness of work areas to conform with health codes.
- Set up, restocked and cleaned dining areas.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
Education
North High School
Des Moines, IASkills
- Patient care
- Vital signs monitoring
- Medication administration
- Infection control
- Emergency response
- Customer service
- Team collaboration
- Health and safety
- Equipment maintenance
- End-of-life care
- Outpatient care
- Family support and assistance
- Toileting assistance
- Activity planning
- Collecting specimens
- Basic life support
- Patient-focused care
- Urinary catheter care
- Inpatient care
- Vital sign recording
- Light housekeeping
- Range of motion exercises
- Bedside manner
- Oxygen therapy
- Able to lift [number] pounds
- Responding to emergencies
- Geriatric care
- HIPAA compliance
- Ambulation assistance
- General housekeeping
- Safety precautions
- Transporting patients
- Medical terminology
- Intake recording
- G-tube care
- Mobility assistance
- Restraint application
- Positioning patients
- Preparing meals
- Alzheimer's and dementia care
- Dressing assistance
- Feeding assistance expert
- Customer engagement
- Sales analysis
- Retail compliance
- Time management
- Problem solving
- Communication skills
- Attention to detail
- Adaptability
- Data reporting
- Customer service and assistance
- Friendly customer service
- Window customer service
- Customer service and engagement
- Healthcare customer service
- Customer service mindset
- Customer service representation
- Customer service abilities
- Excellent customer service
- Customer service and satisfaction
Timeline
Merchandiser
Floor & Decor
08.2024 - 06.2025
Patient Care Technician
MercyOne Des Moines Medical Center
02.2024 - 07.2024
Cashier
Floor & Decor
10.2022 - 02.2024
Home Health Aide
Summit Hills
11.2021 - 08.2022
Cashier
McDonald's
06.2021 - 08.2021
Cashier
McDonald's
03.2018 - 07.2018
Food Service Worker
Iowa State Fair
08.2017 - 08.2017
Home Health Aide
CDAC
04.2016 - 06.2021
North High School