Viktoriia Buhaichuk
Garland,TX
Summary
Dynamic and results-oriented professional with extensive experience in claims investigation and customer service, notably with Confie Insurance Group. Demonstrated expertise in regulatory compliance and conflict resolution, enhancing customer satisfaction and operational efficiency. Skilled in prioritizing tasks, managing complex cases, and ensuring accuracy in claims handling. Eager to transition into a bodily injury adjuster role, leveraging my analytical skills and attention to detail to drive fair and efficient claim resolutions while contributing to company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Property Damage Claims Adjuster
Confie Insurance Group
Farmers Branch, TX
02.2024 - Current
- Investigated, evaluated, and resolved claims, ensuring accurate assessments and fair settlements
- Reviewed police reports, repair estimates, and statements to determine liability and claim value
- Obtained a great experience in communication with policyholders, claimants, and third parties to negotiate settlements and explain coverage
- Collaborated with appraisers, attorneys, and medical professionals to facilitate claims resolution
- Managed a high-volume caseload while maintaining compliance with state regulations and company policies
- Effectively handled difficult customers, de-escalating conflicts and maintaining professionalism in high-stress situations
- Maintained a high level of organization by consistently meeting deadlines, staying on top of all emails, and ensuring no important documents were overlooked
- Excellently prioritized tasks to manage a high-volume caseload.
Customer Support Specialist
PrivatBank
Odessa, Ukraine
09.2020 - 02.2022
- Provided superior customer service to clients by addressing all questions and concerns
- Researched, interpreted and advised customers regarding compliance with laws and regulations
- Thoroughly analyzed and reviewed accounts of bank clients and the background profiles of individuals to ensure adherence to regulatory standards
- Consistently met goals and achieved exceptional results
- Worked closely with internal teams to establish a comprehensive and efficient onboarding process for clients, aiding in the preparation, development, due diligence, and approval of electronic KYC records
- Sold banking services to individual clients in accordance with the established KPI
- Conducted investigations to assess liability potential and initiate contacts
- Demonstrated proficiency in prioritizing activities and projects, maintaining organizational effectiveness.
Retail Sales Associate
TavriaV
Odesa, Ukriane
02.2018 - 05.2020
- Maintained up-to-date knowledge of new product offerings from manufacturers to best assist customers
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Communicated with guests about products, restocked clothing, and
food products - Advised customers on purchases, performed cashier duties, and
performed maintenance on retail machines and devices.
Education
Bachelors Degree - Finance, Banking, And Insurance
ODESA INSTITUTE OF TRADE AND ECONOMICS
Odesa, Ukraine06-2020
Skills
- Claims investigation
- Negotiation skills
- Regulatory compliance
- Customer communication
- Conflict resolution
- Review and analyze policies and conduct background research
- High-volume case management
- Insurance policies knowledge
- Time management
- Customer service
- Verbal and written communication
- Insurance fraud expertise
- Product Knowledge: in-depth understanding of various insurance products
- Multitasking
Certification
Life and Health Insurance License
Property and Casualty Insurance License
Timeline
Property Damage Claims Adjuster
Confie Insurance Group
02.2024 - Current
Customer Support Specialist
PrivatBank
09.2020 - 02.2022
Retail Sales Associate
TavriaV
02.2018 - 05.2020
Bachelors Degree - Finance, Banking, And Insurance
ODESA INSTITUTE OF TRADE AND ECONOMICS
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