Hi, I’m
Viktoriia Dziubak
Operations Manager
Ljubljana
Work Preference
Summary
Business Operations Manager with 5+ years of experience in logistics. Driven by analyzing, optimizing, and implementing cutting-edge solutions. I am eager to continue my career by utilizing and growing my skillset with a successful company.
Overview
8
years of professional experience
1
Certification
1
year of post-secondary education
Work History
Vista Trans Holding
Account Manager
04.2025 - Current
Job overview
- Coordinate and oversee freight operations from pickup to delivery, ensuring on-time performance and compliance with client requirements.
- Serve as the primary point of contact for customers, providing updates, resolving issues, and maintaining strong relationships.
- Support the Sales team with client onboarding, needs analysis, and retention strategies to drive account growth.
- Resolve escalated service concerns by collaborating with operations and internal teams to ensure service excellence.
- Utilize TMS, CRM, and Microsoft Office Suite to manage accounts, track performance, and prepare reports.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Ally Enter
Manager of Operations
04.2021 - 10.2024
Job overview
- Used performance data to evaluate and improve operations, as well as forecast needs and target business opportunities
- Promoted customer loyalty by resolving conflicts to complete satisfaction
- Tracked productivity and progress toward goals, and activity levels
- Hiring and training new employees, as well as creating employees schedules
- Monitored, controlled, and supported service delivery
- Improved resource utilization by improving planning and internal controls
- Drove 15+ internal and third-party service review meetings, covering performance, improvements, and processes
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Delta Express Inc
Team Leader
09.2018 - 04.2021
Job overview
- Provided constructive feedback and quality assurance on collections team phone calls
- Developed documentation and participated in architecture reviews to ensure solutions complied with the company's standards/guidelines
- Implemented global, cross-functional, processes that resulted in continued progress
- Demonstrated understanding of the company's mission and goals
- Collaborated with a 10-person team, providing training and mentoring for core communication desk tasks and operational functions
Delta Express Inc
Operations Specialist
11.2017 - 09.2018
Job overview
- Developed strong customer relationships by maintaining a positive attitude and providing outstanding service
- Responded to emails, voicemails, and written correspondence in a timely manner
- Followed strict customer service and operational safety guidelines
Education
Kyiv National Linguistic UniversityKyiv
B.A. from French, English and Foreign Literature
07-2017
University Overview
Erudio Education CenterLjubljana, Slovenia
Bachelor of Science from Logistics Engineering
10.2024 - Current
University Overview
Skills
Documentation review
Customer service
Coaching and mentoring
Data collection and analysis
Problem resolution
Leadership
Account management
Teamwork and collaboration
Account development
Client relationship management
Business development
Account servicing
Documentation and reporting
Goals and performance
Database management
Goal oriented
Certification
Effective management of a remote team 2022
Accomplishments
Accomplishments
- Supervised team of 22staff members.
Languages
English
Advanced (C1)
Spanish
Upper intermediate (B2)
French
Intermediate (B1)
Slovenian
Elementary (A2)
Ukrainian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Account Manager
Vista Trans Holding
04.2025 - Current
Erudio Education Center
Bachelor of Science from Logistics Engineering
10.2024 - Current
Manager of Operations
Ally Enter
04.2021 - 10.2024
Team Leader
Delta Express Inc
09.2018 - 04.2021
Operations Specialist
Delta Express Inc
11.2017 - 09.2018
Kyiv National Linguistic University
B.A. from French, English and Foreign Literature