Viktoriia Larina
Arlington Heights,IL
Summary
Driven and customer-focused professional with a proven track record in sales and customer service at Garage Clothing Store. Excelled in cash handling and complex problem-solving, boosting sales through exceptional service and relationship building. Skilled in cash register operation and known for a friendly and helpful demeanor, consistently enhancing customer satisfaction and loyalty. Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
3
3
years of professional experience
Work History
Sales Assistant
Garage Clothing Store
Schaumburg, IL
03.2024 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Sales Assistant
Dick’s
Arlington Heights, IL
08.2023 - 01.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Cashier
Garden Fresh Market
Buffalo Grove, IL
10.2022 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Dental Receptionist
Ukrainian Dental Clinic
Ukraine
08.2021 - 02.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
Education
High School Diploma -
Buffalo Grove High School
Buffalo Grove, IL05.2024
Skills
- Goal-Oriented
- Cash Handling
- Stock management
- Sales expertise
- Cash Register Operation
- Complex Problem-Solving
- Point of sale operation
- Opening and closing procedures
- Customer Service
- Friendly and Helpful
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
English
Full Professional
Timeline
Sales Assistant
Garage Clothing Store
03.2024 - Current
Sales Assistant
Dick’s
08.2023 - 01.2024
Cashier
Garden Fresh Market
10.2022 - 07.2023
Dental Receptionist
Ukrainian Dental Clinic
08.2021 - 02.2022
High School Diploma -
Buffalo Grove High School