Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Viktoriia Haniak

Parma,OH

Summary

Bilingual (English/Ukrainian) high school graduate and business student with strong communication and customer service experience. Seeking an Insurance Service Agent position to utilize my language proficiency and problem-solving abilities to assist clients in a remote setting.

Overview

2
2
years of professional experience

Work History

Barista

Cafe Blanc
06.2024 - Current
  • Prepare and serve beverages and food items in a fast-paced environment
  • Provide excellent customer service, ensuring customer satisfaction and handling transactions efficiently
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Cashier

Krazy Bins
06.2022 - 07.2023
  • Assisted customers with purchases, processing transactions quickly and accurately
  • Provided customer service, answered questions, and resolved any issues related to pricing or products
  • Managed cash register operations and maintained a clean checkout area
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.


Education

Associate of Arts - Business

Cuyahoga Community College (Tri-C)
Parma, OH
06.2026

High School Diploma -

Valley Forge High School
Parma Heights, OH
05.2024

Skills

  • Bilingual
  • Customer service
  • Conflict resolution
  • Strong verbal communication
  • Strong written communication
  • Attention to detail

Languages

Ukrainian
Native or Bilingual
Russian
Native or Bilingual
English
Professional Working

Timeline

Barista

Cafe Blanc
06.2024 - Current

Cashier

Krazy Bins
06.2022 - 07.2023

High School Diploma -

Valley Forge High School

Associate of Arts - Business

Cuyahoga Community College (Tri-C)

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Viktoriia Haniak