Viktoriya Korzhuk

• Worked directly with ownership and Sr Management to ensure the student's training experience was exceptional
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Met with prospective clients to explain training programs via in person, email, phone call, or WhatsApp
• Kept highly detailed tracking correspondence with clients in the CRM system
• Provided tours of our facility and aircraft to prospective students
• Enrolled and scheduled new students
• Engaged current students and flight instructors to discuss training progress.
• Provided continuous feedback on the school’s custom CRM & Training Management software to ensure problem areas are resolved and the software is improving for the team.
• Helped improve current processes and implementing new processes to ensure the work-flow and student experience is constantly improving.

• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Improved document accessibility by creating a centralized filing system that facilitated easy retrieval of important records.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decision making.
• Boosted CRM adoption by streamlining processes and providing comprehensive training to team members.
• Answered phones and used active listening skills to assess client's issues and challenges.
• Supported human resources functions such as recruitment, onboarding, and employee relations tasks for a streamlined process.
• Communicated with clients daily via emails, telephone, texting and social media.
• Oversaw employee scheduling, timesheet management, and payroll processing to maintain accurate records.

• Collaborated closely with clients to ensure a seamless and personalized photography experience, developing strong interpersonal and communication skills.

• Assisted with setting up and managing photo shoots, including headshots, weddings, and personal branding sessions, demonstrating attention to detail and organizational expertise.

• Provided support during events by coordinating schedules, managing equipment, and ensuring smooth operations.

• Captured supplementary photos, enhancing the quality and variety of the final deliverables.

• Played a key role in client interaction, addressing questions and concerns promptly to maintain satisfaction and trust.

• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
• Reconciled account files and produced monthly reports.
• Assisted in preparation and processing of payroll to facilitate prompt staff payments.
• Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
• Set appointments with salespeople and potential customers.
• Enhanced customer relationships through timely and professional follow-ups with prospective clients.
• Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.