VI LE
WESTMINSTER
Summary
Dedicated Front and Back Office Staff with expertise in enhancing patient support and optimizing healthcare experiences. Improved patient flow and reduced wait times through effective communication and teamwork, directly contributing to better service delivery and patient outcomes. Leveraged clinical knowledge and strong interpersonal skills to manage patient care tasks, including appointment scheduling and record maintenance, resulting in higher patient satisfaction scores.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Clinical Medical Assistant
Cancer and Blood Specialty Clinic
Fountain Valley
07.2025 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Prepared exam rooms by sterilizing instruments and stocking supplies.
- Coordinated patient appointments and follow-up visits efficiently.
- Supported front office tasks, including answering phones and scheduling appointments.
- Dr. Collin Vu, Oncologist
Front and Back Office
In-home Doctors Inc
Fountain Valley
04.2021 - 03.2025
- Coordinated patient appointment scheduling via phone, enhancing patient flow and access to care.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Facilitated communication between patients and physicians by relaying messages regarding concerns and treatment updates.
- Maintained accurate medical records through filing, charting, transcription, and data entry into the electronic health record system.
- Supported Dr. Victoria Pham in Family Medicine practice by assisting with patient care tasks.
Education
Certified Phlebotomy Technician I -
Phlebotomy Training Specialists
11.2025 - 12.2025
Clinical Medical Assistant -
San Francisco State University
San Francisco, CA 01.2024 - 07.2024
Liberal art of sciences -
Golden West College
Huntington Beach, CAEnglish as a Second Language -
Coastline Community College
Fountain Valley, CASkills
- Patient Care
- Phlebotomy
- Vital signs monitoring
- Medical Terminology
- Healthcare Software
- Electronic health system: Office Ally
- Electronic health system: CureMD
- Customer Service
- Communication Skills
Languages
- English
- Vietnamese
Timeline
Certified Phlebotomy Technician I -
Phlebotomy Training Specialists
11.2025 - 12.2025
Clinical Medical Assistant
Cancer and Blood Specialty Clinic
07.2025 - Current
Clinical Medical Assistant -
San Francisco State University
01.2024 - 07.2024
Front and Back Office
In-home Doctors Inc
04.2021 - 03.2025
Liberal art of sciences -
Golden West College
English as a Second Language -
Coastline Community College