Viliami Boudie Hola
Stockton,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
SVSP / Bastion Security
San Jose, CA
02.2022 - 08.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Security Guard at Pure Storage
Allied Universal Security Services
Mountain View, CA
08.2021 - 02.2022
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Surveyed multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
- Protected entrances and exits
- Triaged problems quickly and provided precise and clear information while working under minimum supervision.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
Overnight Freezer Stocker
Restaurant Depot
Santa Clara, CA
06.2021 - 09.2021
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Prepared products by adding tags and readying pallets for restocking.
- Secured products during transport to prevent damage.
- Stocked and rotated products, supplies and paper goods to optimize freshness.
- Bent, lifted, opened, and moved products weighing up to 50 pounds.
- Packaged items with appropriate materials to prevent damage during shipping.
- Distributed discontinued sheets and upcoming specials to appropriate personnel
- Rejected deliveries containing damaged items or shortages and corresponded with the shipper to rectify issues.
Data Entry/RMA Coordinator
Intuitive Surgical
01.2020 - 10.2020
- Inventory control.
- RMA (return merchandise authorization) coordination.
- Data entry
- Delivery and Receiving management.
- applying and removal of shipping labels
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified and corrected data entry errors to prevent duplication
- Received deliveries, scanned packages and updated orders in internal database.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Opened and inspected packages received and routed to merchandise stocking or requisitioning department.
- Researched lost or missing shipments and initiated tracing process to locate shipments and meet customer needs.
Material Handler
UPS
09.2019 - 12.2019
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Loaded completed orders on pallets according to delivery numbers.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
- Observed inventory allocation to maintain material needs and production deadlines.
- Palletized boxes to streamline movement and shipment.
- Resolved conveyor system issues by clearing jams and blockages.
- Developed storage and space utilization plans for specific commodities and equipment.
Waiter /fry Cook /bartender
Applebees
12.2018 - 06.2019
- inventory control of received produce and other utensils
- Labeled and dated food products for safety.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
Education
Google Cyber Security Certificate. - Cyber Security
Cousera
San Jose, CA10.2023
High School Diploma -
OakGroveHighSchool
San Jose, CA05.2011
Skills
- Proficient in Excel and MS word
- Excellent time management
- Calm and level-headed under duress
- Quick problem solver
- General housekeeping ability
- Ability to grasp and comprehend complicated tasks
- knowledge and usage of SAP data manager
- Vigilant and watchful
- First aid certified
- dangerous material handling
- warehouse management
- knowledge of shipping and receiving procedures and regulations
Certification
Google cybersecurity certified
Timeline
Security Officer
SVSP / Bastion Security
02.2022 - 08.2023
Security Guard at Pure Storage
Allied Universal Security Services
08.2021 - 02.2022
Overnight Freezer Stocker
Restaurant Depot
06.2021 - 09.2021
Data Entry/RMA Coordinator
Intuitive Surgical
01.2020 - 10.2020
Material Handler
UPS
09.2019 - 12.2019
Waiter /fry Cook /bartender
Applebees
12.2018 - 06.2019
Google Cyber Security Certificate. - Cyber Security
Cousera
High School Diploma -
OakGroveHighSchool
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