Cooking
Villa Lee Ratanaphom
Murfreesboro,TN
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 4 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Technician
Toyota Of Murfreesboro
Murfreesboro, TN
04.2022 - Current
- Maintained quality assurance and customer satisfaction objectives.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Set up and performed test activities.
- Tracked and recorded parts and labor costs related to each service.
- Tested components and systems to evaluate performance and identify concerns.
- Applied critical thinking and research to address complex issues.
Technician
Firestone Complete Auto
Symrna, TN
07.2021 - 04.2022
- Determined maintenance requirements and assigned repairs to qualified employees.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Maintained quality assurance and customer satisfaction objectives.
- Set up and performed test activities.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Mentored junior technicians in maintenance, repair and reporting duties.
Auto Specialist
Self-employeed
Nashville, TN
11.2020 - 07.2021
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Served customers in-store and by telephone to answer questions and place orders.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Identified early product failure trends and communicated information to customers to help select more suitable parts.
- Tracked parts use and charged items to customer accounts for billing.
- Maintained extensive understanding of common problems and methods for repair.
Assembly Technician
Nissan Motor Corporation
Symrna, TN
11.2019 - 11.2020
- Maintained good stock levels, counted parts and requested additional supplies.
- Inspected all work for quality and compliance with design standards.
- Followed operating procedures to maintain logbooks.
- Performed assembly of products according to specifications and instructions.
- Created labels and packaging using label making software and label machines.
Small Engine Technician
Altaquip
La Vergne, TN
03.2019 - 09.2019
- Listed work performed on each unit in order to properly invoice customers.
- Adhered to company standards and manufacturer guidelines for each repair.
- Collected information to correctly file warranty claims.
- Lubricated, cleaned and repaired parts and components to carry out effective small engine preventive and reparative maintenance processes.
Education
High School Diploma -
Blackman High School
08.2010 - 05.2014
Bachelor of Arts - Physics
Tennessee Technological University
Cookeville, TN 05.2014 - 08.2015
Associate of Arts - Physics
Nashville State Community College
Nashville, TN 01.2016 - 05.2016
Bachelor of Arts - Japanese
Middle Tennessee State University
Murfreesboro, TN 01.2019 - 05.2019
Skills
Electrical failure expertise
Calibrating systems
Rebuilding engines
Replacing parts
Diagnostic skills
Optimizing engine performance
Electrical repair procedures
Chemical disposal
Toyota experience
Interests
Intercultural exchange
Linguistics
Anthropology
Asian History
Timeline
Technician
Toyota Of Murfreesboro
04.2022 - Current
Technician
Firestone Complete Auto
07.2021 - 04.2022
Auto Specialist
Self-employeed
11.2020 - 07.2021
Assembly Technician
Nissan Motor Corporation
11.2019 - 11.2020
Small Engine Technician
Altaquip
03.2019 - 09.2019
Bachelor of Arts - Japanese
Middle Tennessee State University
01.2019 - 05.2019
Associate of Arts - Physics
Nashville State Community College
01.2016 - 05.2016
Bachelor of Arts - Physics
Tennessee Technological University
05.2014 - 08.2015
High School Diploma -
Blackman High School
08.2010 - 05.2014