Cooking
Villa Lee Ratanaphom
Murfreesboro,TN
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 4 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Technician
Toyota Of Murfreesboro
Murfreesboro, TN
04.2022 - Current
- Maintained quality assurance and customer satisfaction objectives.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Set up and performed test activities.
- Tracked and recorded parts and labor costs related to each service.
- Tested components and systems to evaluate performance and identify concerns.
- Applied critical thinking and research to address complex issues.
Technician
Firestone Complete Auto
Symrna, TN
07.2021 - 04.2022
- Determined maintenance requirements and assigned repairs to qualified employees.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Maintained quality assurance and customer satisfaction objectives.
- Set up and performed test activities.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Mentored junior technicians in maintenance, repair and reporting duties.
Auto Specialist
Self-employeed
Nashville, TN
11.2020 - 07.2021
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Served customers in-store and by telephone to answer questions and place orders.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Identified early product failure trends and communicated information to customers to help select more suitable parts.
- Tracked parts use and charged items to customer accounts for billing.
- Maintained extensive understanding of common problems and methods for repair.
Assembly Technician
Nissan Motor Corporation
Symrna, TN
11.2019 - 11.2020
- Maintained good stock levels, counted parts and requested additional supplies.
- Inspected all work for quality and compliance with design standards.
- Followed operating procedures to maintain logbooks.
- Performed assembly of products according to specifications and instructions.
- Created labels and packaging using label making software and label machines.
Small Engine Technician
Altaquip
La Vergne, TN
03.2019 - 09.2019
- Listed work performed on each unit in order to properly invoice customers.
- Adhered to company standards and manufacturer guidelines for each repair.
- Collected information to correctly file warranty claims.
- Lubricated, cleaned and repaired parts and components to carry out effective small engine preventive and reparative maintenance processes.
Education
High School Diploma -
Blackman High School
08.2010 - 05.2014
Bachelor of Arts - Physics
Tennessee Technological University
Cookeville, TN 05.2014 - 08.2015
Associate of Arts - Physics
Nashville State Community College
Nashville, TN 01.2016 - 05.2016
Bachelor of Arts - Japanese
Middle Tennessee State University
Murfreesboro, TN 01.2019 - 05.2019
Skills
Electrical failure expertise
undefinedInterests
Intercultural exchange
Linguistics
Anthropology
Asian History
Timeline
Technician
Toyota Of Murfreesboro
04.2022 - Current
Technician
Firestone Complete Auto
07.2021 - 04.2022
Auto Specialist
Self-employeed
11.2020 - 07.2021
Assembly Technician
Nissan Motor Corporation
11.2019 - 11.2020
Small Engine Technician
Altaquip
03.2019 - 09.2019
Bachelor of Arts - Japanese
Middle Tennessee State University
01.2019 - 05.2019
Associate of Arts - Physics
Nashville State Community College
01.2016 - 05.2016
Bachelor of Arts - Physics
Tennessee Technological University
05.2014 - 08.2015
High School Diploma -
Blackman High School
08.2010 - 05.2014
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