VILMA BERMUDEZ
Lowell,MA
Summary
Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 15 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Project Manager
Apps Associates
08.2022 - 01.2023
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to clients on project budget, progress and technical problems.
- Developed and initiated projects, managed costs, and monitored performance.
- Maintained open communication by presenting regular updates on project status to customers.
Customer Success Manager
Fast Cloud Consulting
04.2021 - 07.2022
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Created customer support strategies to increase customer retention.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Generated reports and communicated results to stakeholders to provide insights into customer success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Sales Manager and Project Manager
Tobacconist And Vapecity Vape Shops
10.2015 - 04.2021
- Prepared sales reports for stores showing success and credibility of products.
- Collaborated with upper management to implement continuous improvements and sales strategies
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Worked on the development on online retail with offshore team.
Senior Project Manager
IBM
06.2014 - 09.2015
- Established a new PMO creating processes and tools to support an appropriate Managed Security Services projects.
- Established and managed change management processes to fulfill successful project transitions.
- Communicated project plans and progress to key stakeholders and project contributors.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Maintained schedules to meet key milestones at every project phase.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Developed and implemented project plans and budgets to ensure successful execution.
- Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
- Maintained open communication by presenting regular updates on project status to customers.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Crafted and maintained project plans and schedules to meet organizational objectives.
Application Architect - Project Mgr
Western Union
02.2007 - 11.2013
- Led the development team, and oversaw project staff for optimal project results.
- Presented project information and status updates to upper management.
- Evaluated existing procedures and made proactive adjustments to meet changing demands.
- Coordinated engineering team for projects worldwide as per 200 plus countries financial regulations and implementations
Education
Postgrad PM Program - Project Management
Universidad Nacional Costa Rica
San José, Costa Rica11.2012
Master of Science - Computer Networking And Telecommunications
Technology Institute Costa Rica
Costa Rica01.2000
Bachelor of Science - Computer Science
UNIVERSIDAD DE COSTA RICA
San José, Costa Rica08.1997
Skills
- Contract Development
- Project Scheduling
- Lean Manufacturing and Design
- Salesforce projects implementation
- CRM implementations
- ERP project Implementations
Certification
- PMP - Project Management Professional
- Scrum Master
Languages
Spanish
Native or Bilingual
Timeline
Project Manager
Apps Associates
08.2022 - 01.2023
Customer Success Manager
Fast Cloud Consulting
04.2021 - 07.2022
Sales Manager and Project Manager
Tobacconist And Vapecity Vape Shops
10.2015 - 04.2021
Senior Project Manager
IBM
06.2014 - 09.2015
Application Architect - Project Mgr
Western Union
02.2007 - 11.2013
Postgrad PM Program - Project Management
Universidad Nacional Costa Rica
Master of Science - Computer Networking And Telecommunications
Technology Institute Costa Rica
Bachelor of Science - Computer Science
UNIVERSIDAD DE COSTA RICA
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